Golf Services Attendant

Job Description GENERAL SUMMARY The Club Service Attendant is a non-exempt position whose primary responsibility is overseeing the Club Services department to ensure that golf guests are appropriately introduced to the course and facilities, and that all rounds begin in a timely manner. In addition, this position will assist in the cleanliness and upkeep of the golf cart fleet and facilities, as well as the driving range staff, equipment, and facilities. Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”. Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise: Our Mantra Respect The Past Accept Responsibility Pay it Forward Our Actions We Live By Actions We Live By. It’s who we are when we step into our full power. Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace. Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team. One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. Pete’s Promise Service Forward Ruthlessly Consistent Do the Right Thing Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Primary Job Functions Daily walk-throughs to ensure staff is maintaining a clean, organized and safe facilityManage the Club Services and Driving Range operations to ensure efficiency and exceptional member, guest and Associate serviceManage supply inventory through monthly audits and loss control measures, and ensuring that all supplies are adequately stockedOversee day-to-day department operations run safely, smoothly and efficiently through a visible management presence and leadershipProvide enthusiastic and professional service to all guestsAssist with (un)loading of golf bags out of cars and into golf cartsMaintain and exhibit knowledge of the property, golf course and etiquetteInform players of the course local rules and regulationsInform guests of any peculiarities of the course or facilitiesEnsure that all players start in the correct order, and maintain that order and pace while on the courseEnsure that all players tee off on time and at the correct teeKeep records of all rounds played, as well as cart usageEnsure all players have receipts that are turned in at the start of playCommunicate with the Golf Shop and the ranger regarding the status of the tee timesAt the end of the day collect, organize and submit all records of play, including receipts and tee sheetsClean clubs for members and guests upon completion of round, as well as do the same for the rental equipment.Wash and maintain golf cart fleet, including the beverage cartTransport carts from cart shelter to the cart staging area outside of the golf shopEnsure cart fleet is stocked throughout the day with pencils, scorecards, tees, water, ice and sandEmpty trash in and around the golf facilitiesClean the shoe station of loose grass clippingsSweep and clean around the clubhouse and the outdoor groundsAssist in ProShopUnderstand and anticipate the needs of our members; be attentive, listen carefully and follow through; provide exceptional customer serviceSchedule varies and may require weekend and holiday hours, days and evenings Communication & Relationships Effectively and professionally interacts and communicates with senior management, managers, other Associates, members, and guests.Promote harmonious relations among members, staff, and the community at-large.Communicate timely and follow up, as appropriate.Represent the club in a professional manner through image, dress, communication, and immediate follow through and responseActive participation in required events, required programs, required meetings and required trainings. Corporate Goals & Objectives Promote the company's safety goals and actively work towards ensuring a safe working environment.Ensure compliance with company policies and procedures.Make professional development a consistent priority.Ensure the TBCC mission and club brand is upheld in all aspects of club operations. Qualifications MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Skills & Knowledge Ability to read/understand, analyze, and interpret general training manuals, professional journals, or technical procedures; ability to effectively present information and respond to questions from children, managers, Associates, members, and the general public. Ability to identify problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of technical instructions and deal with several abstract and concrete variables. Experience Minimum two (2) years of golf/caddie experience preferred Valid state driver's license Professional, friendly manner and excellent customer service attitude and abilities Strong verbal communication and conflict resolution skills Enthusiastic, responsible, and dependable team player Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills Well organized and detail oriented Detail-orientation and high cleanliness standards Working Conditions/ Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Associate is regularly required to walk, stand, sit, stoop, kneel, crouch or crawl; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The Associate must be able to lift golf bags in and out of carts The Associate must be able to walk up and down steep cart paths The Associate must be able to work during adverse weather conditions. The noise level in the work environment is usually moderate. This position primarily works in an outdoor environment. Such conditions may range from high heat in direct sunlight or cold temperatures. The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Description Revision This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. An Equal Opportunity Employer The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence. Estimated Base Pay Range $17.75 / hour Other Compensation And Benefits At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment. Here are the perks you can expect in your benefits package: Club MembershipCompetitive CompensationDiscounts on club services and amenitiesContinuing EducationCommunity InvolvementPaid Time off*Health Insurance*Offered to Full-Time associates. Full-Time status eligibility starting at 25 average hours of work per week.