Clubhouse Manager

About Get Golfing Get Golfing CIO, a charity with a mission to make golf more accessible for all, is seeking an experienced Clubhouse Manager to join our team at Mill Green Golf Club This is an exciting opportunity to work for a thriving and dynamic organisation which manages and operates 13 sites with 7,000 members and over 160,000 visitors each year. The successful candidate will be part of a £20m revenue company of 600 people which reinvests profits from its operations into its venues, courses, the development of its people, and importantly, community oriented charitable initiatives local to its sites. Our model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that “our courses are for golfers while our clubhouses are for everyone”. Please see: https://www.getgolfing.org Requirements The Club at Mill Green is located in the Hertfordshire countryside near Welwyn Garden City, set within picturesque parkland and surrounded by rolling landscapes and mature woodland. The Clubhouse Manager will ensure the smooth and efficient operation of the Clubhouse, restaurant, and event areas. He/she will be accountable for all aspects of the day-to-day operations, including scheduling, staffing, recruitment, training, and development. The successful candidate will be responsible for managing the Head Chef to ensure high-quality food and presentation. The Clubhouse Manager will ensure all amenities and facilities are well-maintained and functioning. This role requires a sales-oriented approach to optimise the event spaces, grow revenues, and enhance the reputation of The Club at Mill Green for F&B and events. The Clubhouse Manager will play a key role in creating a welcoming environment for members and guests and delivering exceptional experiences. Overall Responsibilities Clubhouse Operations Management: • Oversee day-to-day operations of the clubhouse, managing opening and closing. • Ensure clubhouse facilities are clean, organized, and well-maintained. • Monitor inventory of supplies, equipment, and food/beverage items· Maintain safety and security standards in compliance with health and safety regulations. Customer Service, Member & Guest Relations: • Greet members and guests, addressing needs and ensuring an exceptional experience. • Ensure that food and beverage offerings meet the needs of our guests • Own the weekly F&B operations plan to ensure continuous and profitable venue growth. • Handle member inquiries, concerns, and complaints professionally and efficiently. • Coordinate and manage reservations, special requests, and event bookings. Staff Management & Training: • Hire, train, supervise, and schedule clubhouse staff, both full time and casual • Directly manage the Head Chef to develop menus to meet financial parameters. • Manage and develop Clubhouse team members in line with key performance indicators. • Ensure staff provides high levels of customer service • Ensure staff are knowledgeable about clubhouse policies and procedures. • Foster a positive and collaborative work environment. Event Planning & Coordination: • Work closely with the marketing team to develop marketing campaigns for the venue • Work with sales team to plan and organize clubhouse events, meetings, and activities • Coordinate logistics for events, including catering, decorations, and AV equipment. • Own and manage the overall guest experience within the Clubhouse and Event Spaces • Ensure events run smoothly, from setup to breakdown. Financial & Budget Management: • Assist in the development of budgets for clubhouse operations and activities. • Monitor and manage Clubhouse budgets, including labour and food costs • Monitor and control operational expenses to meet budget goals. • Prepare reports on financial performance, including revenue, expenses, and trends. • Develop and maintain systems for tracking inventory, ordering, and receiving supplies. Maintenance and Facility Management: • Ensure that all clubhouse facilities are properly maintained and clean. • Coordinate with maintenance staff for regular repairs and upkeep. Compliance and Safety: • Ensure compliance with relevant regulations, including food safety