About the Role
Position SummaryThe Front of House Manager is responsible for overseeing the daily operations of Sugar Valley Golf Club's food and beverage front-of-house team while delivering an exceptional member and guest experience. This position provides leadership to all front-of-house staff, ensures high service standards, maintains efficient operations, and collaborates with the management team to support club events and member satisfaction.
Essential ResponsibilitiesTeam Leadership & Staff ManagementOversee all front-of-house employees, including servers, bartenders, and beverage cart attendants through thorough communication and leadership.Recruit, interview, hire, onboard, and train front-of-house staff.Supervise employee performance and provide coaching, mentoring, and corrective action when necessary.Prepare and manage employee schedules to ensure appropriate staffing levels based on business needs.Foster a positive, professional, and team-oriented work environment.Food & Beverage OperationsConduct weekly inventory of all alcoholic beverages and maintain accurate inventory records.Order and replenish beer, wine, liquor, and related beverage supplies to ensure appropriate stock levels.Develop and introduce monthly featured cocktail specials that enhance the member experience and support beverage sales.Monitor beverage costs and assist in controlling waste and inventory shrinkage.Member ServiceDeliver exceptional hospitality and maintain a welcoming atmosphere for members and guests.Build positive relationships with members by providing attentive, personalized service.Resolve member concerns promptly and professionally.Review and correct erroneous member food and beverage charges in a timely manner.Event SupportPartner with the management team to coordinate staffing and beverage service for golf outings, tournaments, banquets, weddings, and other club events.Ensure front-of-house operations are prepared to execute successful events with exceptional service standards.Operational ExcellenceCreate, maintain, and update side work assignments and opening/closing checklists for front-of-house staff.Ensure compliance with club policies, dress codes, sanitation standards, liquor laws, and safety regulations.Maintain cleanliness, organization, and presentation of all front-of-house areas.Support continuous improvement initiatives to enhance service quality and operational efficiency.QualificationsPrevious supervisory or management experience in restaurant, hospitality, private club, or food and beverage operations preferred.Strong leadership, communication, and organizational skills.Excellent customer service and conflict-resolution abilities.Knowledge of beverage inventory management and ordering procedures.Experience with point-of-sale (POS) systems and member account management.Ability to multitask and perform effectively in a fast-paced environment.Availability to work evenings, weekends, holidays, and special events as business needs require.Physical RequirementsAbility to stand and walk for extended periods.Ability to lift and carry up to 40 pounds.Ability to work in varying indoor and outdoor conditions, including supporting beverage cart operations and club events.Performance ExpectationsThe Front of House Manager is expected to:
Maintain the highest standards of hospitality and member service.Lead by example through professionalism, accountability, and integrity.Develop a knowledgeable, motivated, and service-focused front-of-house team.Ensure accurate beverage inventory and cost controls.Contribute to a positive culture that reflects the values and traditions of Sugar Valley Golf Club.Reports ToGeneral Managers
Sugar Valley Golf Club is committed to providing an exceptional private club experience for its members and guests. The Front of House Manager plays a vital role in delivering outstanding hospitality while supporting the Club's tradition of excellence.