About the Role
About Imperial Golf ClubKnown as the one of the “Friendliest Club in Naples,” Imperial Golf Club is a vibrant private club built on camaraderie, connection, and exceptional service.Featuring 36 holes of championship golf across two distinct and walkable courses, Imperial has earned a reputation as one of Naples’ most golfer-centric private clubs. The Club emphasizes quality golf, pace of play, hospitality, and genuine relationships in a relaxed and welcoming environment.In addition to exceptional golf, the Club offers dining, social events, and golf practice amenities while maintaining a strong focus on quality golf, hospitality, and meaningful member relationships rather than resort style amenities.With a culture centered on relationships, professionalism, and continuous improvement, Imperial offers a unique opportunity to be part of a team committed to delivering an exceptional member experience.About the PositionImperial Golf Club is seeking an experienced and creative Merchandise Manager to lead the Golf Shop retail operation and overall shopping experience.This role oversees merchandise buying, inventory management, visual merchandising, tournament gifting, vendor relations, and retail performance while ensuring the Golf Shop reflects the quality and culture of Imperial Golf Club.The successful candidate will have the opportunity to shape merchandise strategy, attend industry buying events, build meaningful relationships with members and vendors, and create an engaging retail experience that supports both member satisfaction and retail performance.Key Responsibilities Retail & MerchandisingSelect, purchase, and oversee a high-end golf merchandise collection that reflects the Club’s culture, member preferences, and evolving industry trendsCreate and maintain visually appealing merchandise displays, seasonal floor sets, and branded presentations that reflect the high standards and image of Imperial Golf ClubMonitor inventory levels, purchasing, receiving, transfers, and stock replenishmentAnalyze sales trends and product performance to maximize revenue and inventory efficiencyManage member special orders and personalized merchandise requestsAttend industry buying events, merchandise markets, and trade shows to identify emerging trends and source new merchandise opportunitiesMember ExperienceDeliver elevated and personalized shopping experiences, including one-on-one styling and wardrobe assistanceBuild strong relationships with members and guests to anticipate preferences and provide exceptional serviceUtilize innovative merchandising and personalized product recommendations to elevate the overall member shopping experienceClub Events & CoordinationPartner with the Head Golf Professional and Golf Operations team to support member events, promotions, and retail initiativesCoordinate tournament merchandise, tee gifts, trophies, awards, and event giftingAssist with club initiatives, promotions, and seasonal merchandising programsVendor & Team ManagementDevelop and maintain strong vendor relationships while negotiating product selections and purchasing opportunitiesStay current on golf industry trends, brands, and emerging merchandise opportunitiesTrain and mentor Golf Shop staff regarding merchandise knowledge, sales techniques, and service standardsSupport a positive, team-oriented work environment focused on hospitality and professionalismQualificationsMinimum of 5+ years of merchandising experience, preferably within a high-end private golf club environmentStrong knowledge of luxury golf apparel, accessories, and current retail trendsProven ability to deliver elevated member and guest service with a focus on personalized shopping experiencesExceptional visual merchandising skills with strong attention to detail and presentation standardsAbility to analyze sales performance, manage inventory levels, and support retail growth initiativesExcellent communication and interpersonal skills with a polished and professional demeanorAbility to build and maintain strong relationships with members, vendors, and fellow team membersPrevious experience in private clubs, golf, luxury retail, or hospitality environments preferredProficiency in Microsoft Office, retail systems, and point-of-sale platforms preferredCompensation & BenefitsCompetitive salary commensurate with experience and qualificationsBonus opportunitiesMedical, Dental, and Vision InsuranceCompany-paid Short-Term Disability, Long-Term Disability, and Life Insurance401(k) Retirement Plan with Company MatchPaid Vacation and Sick TimeSummer season benefits, including a 4-day work week during the off-seasonProfessional Development and Continuing Education OpportunitiesAttendance at industry events, including the PGA Merchandise ShowAGM Membership