Director of Outside Operations & Caddie Manager

Overview Build Something Special Candyroot Lodge is seeking an exceptional hospitality leader to oversee our outside golf operation and build a premier caddie program from the ground up. Our long-term vision is to become one of America's great golf destinations, featuring four championship golf courses, a short course, lodging, and exceptional dining. That vision begins with the opening of our first 18-hole championship course and a commitment to delivering an unforgettable guest experience from day one. This position reports directly to the Director of Golf and will play one of the most influential roles on the property. As the leader of our outside operation, you will create both the first and last impression every guest has of Candyroot Lodge. As a walking-only facility, our caddies are central to the guest experience. This role will lead all outside operations while recruiting, developing, and managing a premier caddie program built on hospitality, professionalism, and genuine service. We are looking for an energetic, visible leader who enjoys serving others and wants the opportunity to grow alongside one of the country's newest destination golf resorts. What We're Looking For Leadership experience in outside operations, caddie services, golf operations, or luxury hospitalityExperience with walking golf or professional caddie programs strongly preferredA genuine passion for hospitality and creating memorable guest experiencesStrong leadership, communication, and organizational skillsProven ability to recruit, mentor, and develop high-performing teamsCalm, solution-oriented approach in a fast-paced environmentWillingness to work weekends, holidays, and seasonal schedulesExperience with golf management software and caddie scheduling platforms is a plus Above all, this role is based on personality, attitude, and cultural fit. Essential Responsibilities Essential Responsibilities Lead all daily outside golf operations while delivering exceptional hospitalityRecruit, hire, train, schedule, and mentor a professional caddie staffCreate an outstanding arrival and departure experience for every guestManage caddie assignments and daily operations using modern scheduling softwareOversee bag handling, club cleaning, practice facilities, staging areas, and guest transportationMaintain inventories of operational supplies including towels, divot bottles, swap bags, hydration stations, and guest amenitiesCoordinate weather evacuation procedures and transportation when necessaryWork closely with the Golf Shop and Golf Course Maintenance teams to ensure a seamless operationEstablish and uphold standards for appearance, conduct, safety, and guest interactionClearly communicate caddie policies, compensation, and operational expectationsFoster a safe, respectful, and professional culture for both guests and staffAssist with tournaments, special events, and future facility expansion Benefits Candyroot Lodge contributes 75% of employee health insurance premiumsPaid Time OffGolf privilegesEmployee merchandise discountsProfessional development opportunitiesOpportunity to grow your career while helping build one of America's premier destination golf resorts