Director of Outside Operations - Caddies at Troon | GolfHires
Director of Outside Operations - Caddies
Troon · Beachwood, OH
full time$32,000Posted 33 days ago
External listing
About the Role
Beechmont Country Club is seeking a Director of Outside Operations/Caddy Master! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.
Position Overview:
The Golf Operations Manager acts as a member of the Professional Staff and the leader of the Outside Golf Operations Team in the management of the day-to-day outside golf operations of the facility. The Golf Operations Manager will work closely with the Head Golf Professional to accomplish short- and long-term goals of Beechmont Country Club. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction for members and guests.
Essential Characteristics:
• A very outgoing, accommodating person with very high-level name and face recognition skills.
• A commitment to consistently meeting and exceeding the expectations of the position.
• Ability to interpret and enforce club rules in a confident, yet cordial and disarming approach.
• A desire to provide first-class service to members and guests and the ability to "find a way to say yes."
• Experience in the club environment, preferably outside operations and caddie program management.
• Competency in using computer programs for billing, booking, and analysis.
• Ability to handle member/guest billing, financial, and statistical reconciliations.
• The ability to complete job tasks in the most efficient form possible, so all members and guests receive the appropriate level of attention.
• The desire to be part of a team that strives to improve ourselves, our co-workers, and our club daily.
Essential Responsibilities include but are not limited to:
Caddie Operations
• Manage and organize the caddie schedule.
• Communicate with the membership regarding caddie policies and the fee schedule.
• Assign loops to caddies while satisfying member requests.
• Ensure caddie round tracking is accurate and matches payroll.
Golf Operations
• Manage the Golf Operations staff in all aspects of the operation, including the bag room, practice facility, golf cart, and caddie areas.
• Maintain a welcoming and positive attitude to promote a quality golf experience to members and guests and to enrich the work environment for team members.
• Conduct oneself in a professional manner and maintain a professional image at all times.
• Organize cart and caddie assignments for daily member golf activity and outings.
• Assist in the promotion, planning, organization, and execution of the highest quality golf events for members, guests, and outside entities.
• Assist with all opening and closing procedures.
• Train and supervise Golf Operations Staff to the end of ensuring the highest quality customer experience.
• Manage staff in operations of the golf cart fleet, cart barn, practice facilities, bag room, and valet services.
Experience:
Private Club and Caddie Management Experience is preferred.
Compensation:
$32,000
Schedule:
(Roughly 40-50 Hours per Week)
Property Perks:
• Meals while on duty
• Uniform Allowance