Director of Outside Operations - Caddies

Beechmont Country Club is seeking a Director of Outside Operations/Caddy Master! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. Position Overview: The Golf Operations Manager acts as a member of the Professional Staff and the leader of the Outside Golf Operations Team in the management of the day-to-day outside golf operations of the facility. The Golf Operations Manager will work closely with the Head Golf Professional to accomplish short- and long-term goals of Beechmont Country Club. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction for members and guests. Essential Characteristics: • A very outgoing, accommodating person with very high-level name and face recognition skills. • A commitment to consistently meeting and exceeding the expectations of the position. • Ability to interpret and enforce club rules in a confident, yet cordial and disarming approach. • A desire to provide first-class service to members and guests and the ability to "find a way to say yes." • Experience in the club environment, preferably outside operations and caddie program management. • Competency in using computer programs for billing, booking, and analysis. • Ability to handle member/guest billing, financial, and statistical reconciliations. • The ability to complete job tasks in the most efficient form possible, so all members and guests receive the appropriate level of attention. • The desire to be part of a team that strives to improve ourselves, our co-workers, and our club daily. Essential Responsibilities include but are not limited to: Caddie Operations • Manage and organize the caddie schedule. • Communicate with the membership regarding caddie policies and the fee schedule. • Assign loops to caddies while satisfying member requests. • Ensure caddie round tracking is accurate and matches payroll. Golf Operations • Manage the Golf Operations staff in all aspects of the operation, including the bag room, practice facility, golf cart, and caddie areas. • Maintain a welcoming and positive attitude to promote a quality golf experience to members and guests and to enrich the work environment for team members. • Conduct oneself in a professional manner and maintain a professional image at all times. • Organize cart and caddie assignments for daily member golf activity and outings. • Assist in the promotion, planning, organization, and execution of the highest quality golf events for members, guests, and outside entities. • Assist with all opening and closing procedures. • Train and supervise Golf Operations Staff to the end of ensuring the highest quality customer experience. • Manage staff in operations of the golf cart fleet, cart barn, practice facilities, bag room, and valet services. Experience: Private Club and Caddie Management Experience is preferred. Compensation: $32,000 Schedule: (Roughly 40-50 Hours per Week) Property Perks: • Meals while on duty • Uniform Allowance