Inside Golf Operations

Job Title: Inside Golf Operations Job Status: Part Time - Non-Exempt Department: Chevy Chase Country Cub Primary Work Location: Chevy Chase Country Cub Reports To: Golf Operations Manager Supervisory Responsibility: None Position Summary Inside Golf Operations Associates are responsible for achieving organizational performance goals through active participation in the sales programs and individual sales of the organization's programs. Day-to-day implementation of the guest service programs and maximizing guest retention. Golf Operations Associates are also expected to act, at all times, in a manner that routinely anticipates and exceeds the needs and expectations of the guest. Essential Job Duties • Inside Golf Operations Associates are responsible for the day-to-day sales coordinated with green fees, cart fees, merchandise, food and beverage, golf carts, Reserved Tee Times, Loyalty Programs, advertising revenues and other programs as developed to enhance and improve the budget. • Assist in the development and implementation of the merchandise-buying plan and advertising/marketing plans. • Is accountable for the daily sales transactions in accordance with established policies and procedures. • Is responsible for the cleanliness of the golf shop and its surrounds. • Will maintain an attractive retail environment within the golf shop. • Will be responsible for the management of outings, tournaments and special events. • Will assist with the taking of monthly inventory, which includes retail merchandise and food and beverage products. • Provide exceptional guest service as established within the service and loyalty programs and continuously improve the exceptional guest service program in coordination with the Golf Operations Manager. • Assist the outside operations staff as needed. • Adhere to all company policies and procedures. • Work as scheduled. • Performs the job safely and in compliance with Park District policies, procedures, work and safety rules. • Participates in required training and safety programs as established by the Wheeling Park District. • Supports and exhibits the organizational values of respect, communication, integrity, innovation, recognition and appreciation, continuous learning, fun, empowerment and people. • Performs special projects or other duties as assigned. Position Requirements Some High School, High School Degree is preferred. Minimum of six months experience in a service and/or sales environment, preferably in golf or resort operations. Knowledge of golf course operations preferred. Skills and Abilities • Demonstrate consistent attendance and on-time arrival. • Must be able to read, write and speak in English. • CPR/AED certification or be able to earn within 60 days. Physical Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. • Required to sit, stand, walk, bend, climb stairs, twist, talk and hear; use hands and fingers to handle, feel or operate objects, tool, or controls and reach with hands and arms. • Occasionally required to walk on uneven grounds. • Hand-eye coordination is necessary to operate computers and various pieces of office equipment. • Specific vision abilities are required and include close vision and ability to adjust focus. • May occasionally lift and/or move up to 25 pounds. Working Conditions • Most activities will be performed indoors. • Driving to other park facilities will require the worker to be outside. • Employee may be exposed to cleaning agents and toner chemicals.