Golf Operations Coordinator

Job Summary The Golf Operations Coordinator is responsible for assisting the daily operations of Sunset Valley Golf Club and The Highland Park Golf Learning Center, including both inside and outside services. This position ensures that Golf Desk Attendants, Golf Range and Cart Attendants, and other front-line staff deliver exceptional customer service, maintain efficient operations, and create a welcoming environment. Responsibilities include coordinating tee times, outings, leagues, and events; overseeing golf cart and range operations; managing retail and POS transactions; and ensuring all activities align with Park District policies, procedures, and service standards. During the months of March through November, this person will be required to work evenings and weekends at Sunset Valley Golf Club or The Highland Park Golf Learning Center. During the months of December, January and February this position will be required to work at other assigned Park District facilities. Supervisory Responsibilities The Golf Operations Coordinator will provide direction to seasonal and part-time Golf Desk Attendants, Golf Range and Cart Attendants, and other assigned staff at Sunset Valley Golf Club and the Highland Park Golf Learning Center. The Golf Operations Coordinator will serve as the manager on duty when the Director of Golf, General Manager of Golf Operations, or the Golf Operations Supervisor are not present. Essential Job Duties • Assist in all front-end and customer service golf operations duties including pro shop, driving range, mini golf and golf cart services. • Assist with staff scheduling, training, and performance for Golf Desk Attendants and Range/Cart Attendants. • Provide exceptional service to all patrons, staff, and guests; greet and assist patrons with inquiries, concerns, or needs in a professional manner. • Ensure facilities are clean, safe, and well-maintained, including clubhouse, cart barn, range building and patio. • Maintain positive working relationships with contracted food and beverage vendor. • Enforce Sunset Valley Golf Club and Highland Park Golf Learning Center's rules and regulations as needed. • Maintain accurate records for sapphire memberships, rounds played, buckets sold, weather, and daily financial transactions. • Ensure patrons begin their rounds on time and at their correct tee times. • Maintain the golf cart fleet, ensuring carts are cleaned, fueled/powered, and properly staged. • Load and unload golf bags for patrons. • Manage cash handling, daily sales report, and bank deposits; assist retail sales and maintain inventory levels. • Maintain accurate POS records and ensure system integrity. • Establish a cart rotation and maintenance schedule; perform weekly inspections. • Maintain cart staging area supplies (scorecards, pencils, seed bottles). • Assist driving range operations, including range and ball collection, cleaning, and basket organization. • Coordinate with the Director of Golf, General Manager of Golf Operations and Golf Operations Supervisor for leagues, outings, tournaments, and private events. • Support setup and breakdown for events, parties, and leagues. • Support marketing and communication initiatives related to golf programs and promotions. • Reports any problems, unsafe conditions, behavior issues and accidents to the Assistant Director. • Prepare all accident and incident reports for the areas of responsibility and forward to the appropriate personnel. • Ensure proper signage, displays, customer flow throughout facilities. • Assist with preparation of annual operating budget recommendations, including revenue and expense forecast. • Assist with small maintenance tasks and communicate larger facility issues to management. • Perform other duties as assigned. Education and Experience: High School Degree or GED equivalent. Associates degree, or two (2) years of appliable coursework, in golf operations or a related field preferred. Prior experience in a golf course, golf club, hospitality, or customer service role is desired. Knowledge and understanding of the game of golf. Required Skills/Abilities: • Excellent verbal and written communication skills. • Excellent active listening skills. • Ability to maintain familiarity with course details (layout, yardage, slope, and rating). • Ability to always exhibit a professional and polite appearance. • Ability to take initiative and prioritize tasks. • Ability to act with integrity and professionalism. • Ability to work flexible hours, including evenings and weekends as needed. • Strong organizational skills. • Proficient with Microsoft Office Suite and a POS system, or ability to learn. • American Red Cross CPR/AED certification or ability to obtain. Classification: Full-Time, non-exempt Wage Range: $24.47-$27.00 per hour Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Working Conditions: While performing the duties of this job, the employee will work in an indoor office and golf shop environment and outdoors at a golf facility. Employee may be exposed to walking on uneven outdoor surfaces. Employee may be exposed to flying objects like golf balls. Exposure to varying weather conditions during outdoor activities may occur - heat/cold, wet/humid, and dry conditions. The noise level in the work environment is usually moderate and loud on occasion. Benefits: Medical Insurance (Blue Cross Blue Shield HMO or PPO) Dental Insurance Vision Insurance 4 Weeks Paid Maternity/Paternity Leave Company Paid Group Term Life Insurance Voluntary Supplemental Life Insurance Pension/Benefit Plan (IMRF) Deferred Compensation Plans Flexible Spending Accounts (Health and Dependent Care) Ten (10) Paid Federal Holidays Paid Vacation Three (3) Floating Holidays Twelve (12) Paid Sick Days Incentivized Wellness Program Health & Fitness Membership Outdoor Pool Membership and Seasonal Beach Access Program and Facility Discounts on a variety of recreational activities including Golf, Racquet Sports, and Ice Skating. The Park District of Highland Park is an equal opportunity employer.