Golf Shop Coordinator

Position OverviewThe Coordinator works with the Assistant Golf Professionals to serve Members and Guests in the Golf Shop. They are most influential in generating retail sales for the club. QualificationsHigh school education or equivalent educationBasic knowledge of general business practices, retail sales practices and procedures as would be acquired through one to two years of similar experiencePrevious customer experience requiredResponsibilitiesAssist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possibleGreet and welcome Members and Guests in a professional and courteous mannerCommunicate clearly and professionally with Members, Guests, and fellow staff MembersAnswer questions and provide assistance and information to Members & GuestsAnswer telephones to schedule future starting times and communicate information in a pleasant and professional manner. This may includeAccurately record time and date of reservation in the online reservation systemMake corrections and update online reservation system as appropriate when reservations have been filled or canceledEmail and telephone members/guests to verify advance reservationsAdvises guests of any abnormal golf course conditions (overseeding, aerification etc.)Communicate with local hotels/resorts concerning golf course profile (conditions)Accurately open, operate and close the point of sale system per the Club Operations ManualHandles and count cash, make accurate change, record credit cards, gift certificates and Member charges described by standard operating proceduresCollect green fees, car fees, and other incomesAssist with physical inventories as requiredAssist with the daily cleaning of the golf shop to ensure continued cleanliness and appearance of the Golf Shop, storage areas, and merchandise displaysEnsure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standardsProfessionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques. Anticipate the needs of Members and Guests and offer appropriate merchandise alternativesAssist with all closing procedures for the Golf ShopCommunicate up to date information accurately and effectively using radio communications to all areas of the golf course (i.e. Caddie master, outside operations, maintenance, etc.)Special projects or other duties as assignedPhysical DemandsThis job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus. An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job. TravelTravel is not expected for this position. Work ScheduleThis position requires shifts as necessary based on business levels. Supervisory ResponsibilityThis position has no direct supervisory responsibilities. BenefitsMedical/Dental/VisionHealth Savings Account with employer contributionWellness Reward ProgramLife and Disability Insurance401(k) plus employer match and employer contributionPet InsuranceEmployee Assistance ProgramPaid Time Off and HolidaysComplimentary employee mealsAccess to PGA TOUR golf tournamentsTuition AssistancePlaying privileges and employee discounts