Golf Shop Coordinator

About the position TPC Harding Park, located in San Francisco, CA, offers two impressive golf courses, and an award winning restaurant, all open to the public. TPC Harding Park has been honored as “#13 Municipal Golf Course in the United States” as well as the “#24 Best Course to Play in California,” by Golfweek Magazine. Golf Digest Magazine has also named it as, “one of the Best Places to Play,” ranking it a 4.5 star golf course. TPC Harding Park enjoys a storied history as a frequent PGA TOUR stop and hosted the 2020 PGA Championship. Tee up your career as a part of our team with the TPC Network! The Coordinator works with the Assistant Golf Professionals to serve Members and Guests in the Golf Shop. They are most influential in generating retail sales for the club. They conscientiously tend to the needs of the players and guests ensuring that their golf experience runs as smoothly and enjoyably as possible. Responsibilities • Assist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible • Greet and welcome Members and Guests in a professional and courteous manner • Communicate clearly and professionally with Members, Guests, and fellow staff Members • Answer questions and provide assistance and information to Members & Guests • Answer telephones to schedule future starting times and communicate information in a pleasant and professional manner. This may include: • Accurately record time and date of reservation in the online reservation system • Make corrections and update online reservation system as appropriate when reservations have been filled or canceled • Email and telephone members/guests to verify advance reservations • Advises guests of any abnormal golf course conditions (overseeding, aerification etc.) • Communicate with local hotels/resorts concerning golf course profile (conditions) • Accurately open, operate and close the point of sale system per the Club Operations Manual • Handles and count cash, make accurate change, record credit cards, gift certificates and Member charges described by standard operating procedures • Collect green fees, car fees, and other incomes • Assist with physical inventories as required • Assist with the daily cleaning of the golf shop to ensure continued cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays • Ensure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards • Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques. • Anticipate the needs of Members and Guests and offer appropriate merchandise alternatives • Assist with all closing procedures for the Golf Shop • Communicate up to date information accurately and effectively using radio communications to all areas of the golf course (i.e. Caddie master, outside operations, maintenance, etc.) • Special projects or other duties as assigned Requirements • High school education or equivalent education • Basic knowledge of general business practices, retail sales practices and procedures as would be acquired through one to two years of similar experience • Previous customer experience required Benefits • Medical/Dental/Vision • Health Savings Account with employer contribution • Life & Disability insurance • 401(k) plus employer match and employer contribution • Pet insurance • Employee Assistance Program • Paid Time Off and Holidays • Complimentary employee meals • Access to PGA Tour golf tournaments • Tuition Assistance • Playing privileges and employee discounts