Club Services Associate

PGA TOUR Superstore is a rapidly growing specialty retailer dedicated to transforming their business through passionate team players. The Club Services Associate will be responsible for executing all Club Services, maintaining merchandise presentation, and providing exceptional customer service while ensuring operational efficiency in the store.

Responsibilities

Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming backExecuting all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments, etcExecuting all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etcAssist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experienceEnsure all Club Services and Front-End areas, equipment, and supplies are always maintained and operationalDemonstrate a culture of ethical conduct, safety, and compliance across all departmentsMaintaining the Club Services Desk and surrounding area in a clean, professional presentation at all timesProvide exceptional Customer service by communicating repair options, costs, and timelines clearly to CustomersAssess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairsDocument repair orders, track work progress, and maintain accurate records of services performed for Customer reference through the Golf & Tennis Services AppStay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The LinksBe a champion of the products and services offerings, inform, educate, and promote offerings to CustomersProvide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers Skills

Candidates must have strong listening and interpersonal skillsThey must possess good verbal and written communication skills and be able to communicate cross-functionallyCandidates must possess basic computer skills with a working knowledge of Microsoft Office SuiteCandidates must be able to organize multiple priorities to meet deadlines and objectivesHigh School Diploma or equivalentMust be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overheadMust be able to maintain flexible availability, including nights, weekends, and holidaysAbility to quickly learn business acumen with appropriate trainingCandidates should demonstrate strong self-accountability and a proactive drive for results2+ years in retail materials handling, club repair or similar experience preferred Company Overview

PGA TOUR Superstore is the official online store of the PGA TOUR which sells golf and tennis items. It is a sub-organization of AMB Group. It was founded in 2003, and is headquartered in Roswell, Georgia, USA, with a workforce of 1001-5000 employees. Its website is http://pgatoursuperstore.com.