Golf Shop Retail Associate

TRINITY FOREST GOLF CLUB

Golf Shop Retail Associate

POSITION SUMMARY

The Golf Shop Retail Associate supports daily Golf Shop operations while delivering professional, knowledgeable, and personalized service to members and guests. Responsibilities include member service, tee sheet management, retail transactions, merchandising, inventory, and maintaining the presentation and organization of the Golf Shop. The ideal candidate is personable, organized, attentive to detail, and committed to providing a first-class private club experience for a membership of passionate and knowledgeable golfers.

PRIMARY RESPONSIBILITIES

Member Service & Golf Operations

Greet and assist members and guests, build relationships, and become familiar with their preferences and needs. Answer calls and provide information about tee times, course conditions, tournaments, and events. Create, modify, and cancel tee times through Whoosh; maintain an accurate daily tee sheet. Take ownership of member requests and follow through to completion. Process member transactions accurately through Jonas POS. Assist with opening, closing, and daily Golf Shop operations. Stay informed about daily golf activity, weather, course conditions, events, and tee sheet restrictions. Coordinate with Golf Professional staff, Member Services, and other Club departments.

Merchandising & Inventory

Receive, tag, display, and restock merchandise. Keep the Golf Shop, back-stock, and storage areas clean, organized, and visually appealing. Assist with inventory counts and maintaining accurate inventory levels. Develop knowledge of the Club's apparel, accessory, and equipment vendors and products.

SERVICE STANDARDS

Appearance - Maintain a professional appearance and ensure the Golf Shop consistently reflects Club standards.

Accessibility - Be approachable, responsive, and available to members, guests, and coworkers.

Savvyness - Develop the knowledge to confidently answer questions, solve problems, and assist the membership.

Caring Attitude - Show genuine interest in others and look for opportunities to exceed expectations.

QUALIFICATIONS

Strong customer-service, interpersonal, and communication skills. Professional, positive, and team-oriented attitude. Strong organization and attention to detail; ability to multitask in a fast-paced environment. Knowledge and passion for golf preferred. Previous golf, retail, hospitality, or private-club experience preferred. Familiarity with Jonas POS, Whoosh, Microsoft Office, or similar systems preferred. Knowledge of golf equipment, apparel, and retail brands is a plus.

SCHEDULE & PHYSICAL REQUIREMENTS

Availability for mornings, evenings, weekends, and holidays as required by the Club's golf schedule. Ability to communicate clearly and professionally with members, guests, and staff. Ability to stand for extended periods and lift or carry up to 50 lbs.

BENEFITS

Full health benefits Holiday bonus Work apparel Golf playing and practice privileges Meals provided during work

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Work Location: In person