Radisson Plaza Hotel · Kalamazoo, MI
full timePosted 7 days ago
External listing
About the Role
Job Description
What You’ll Be Doing
May include, but not limited to:
Essential Duties & Responsibilities – Member Service & Experience
• Provide high-level service and engagement to KCC members and guests.
• Serve as a visible presence in the golf shop, on the tee, and throughout the property.
• Assist with member communication, tee time management, and daily play flow.
Golf Operations
• Assist in the management of daily golf operations including tee sheets, pace of play, and cart operations.
• Conduct opening and closing procedures as assigned.
• Enforce club policies, dress code, and rules of golf in a professional manner.
Tournament & Event Operations
• Assist in planning, coordinating, and executing member events, leagues, outings, and championships.
• Manage tournament setup, scoring, results posting, and on-course support.
• Communicate effectively with participants before, during, and after events.
Instruction & Player Development
• Provide individual and group instruction to members when appropriate.
• Support club programming includes clinics, camps, leagues, and player development initiatives.
Golf Shop Operations & Sales
• Assist with retail sales, merchandising, inventory control, and POS systems.
• Promote shop programs, fittings, and special events.
• Support custom club fitting services as needed.
Staff Leadership
• Assist in training, mentoring, and supervising outside services personnel.
• Lead by example with professionalism, work ethic, and service standards.
What You Need for this Position
• PGA Member in Good Standing or PGA Associate actively progressing toward membership.
• 2–5 years of experience in golf operations; private club experience preferred.
• Strong interpersonal, organizational, and communication skills.
• Ability to work a flexible schedule including weekends, holidays, and tournament days.
• Knowledge of golf operations software and POS systems preferred.
• Professional, dependable, detail oriented
• Member-focused mindset with a passion for hospitality.
• Strong work ethic and team-first attitude.
• Desire to grow within the PGA profession and private club environment.
What's in it for You
• Medical/Dental/Vision (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide