Director of Operations

Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.

Role: Director of Operations- Applebee's

Invitation: To make a difference by loving people through the creation of a work environment  that helps people become their natural best selves. As the Director of Operations, you are responsible for selecting, developing, and leading a team of people that care for each other and who create an outstanding guest experience resulting in a financially and culturally, healthy business.

Principal Responsibilities and Duties

- Lead and oversee all aspects of the restaurant operations

- Recruit, lead and develop the GMs in the market, equipping them to recruit, lead and develop their teams

- Organize and direct development programs for managers

- Achieve operational, cultural and financial objectives

- Assess the performance of restaurant managers and stores in market against cultural operational, and financial goals and objectives

- Actively lead by providing vision, coaching, and feedback

- Coach to cultural, production, productivity, quality, guest-service goals and standards

- Foster team cohesiveness and positive team working environment

- Identify performance and cultural trends and actively implement change when needed

- Meet restaurant financial objectives by meeting budget, forecasting, productivity standards, variance targets; initiating corrective actions where needed

- Enhance restaurant reputation by accepting ownership for creativity and innovation, seeking opportunities to add value and make a difference

- Review work procedures and operational problems to determine ways to improve service, performance, or safety

- Manage Profit and Loss through active decision making

- Analyze data to inform operational decisions or activities

- Manage expenses of the restaurant to budget

- Ensure proper scheduling of employees

- Evaluate employee performance

- Manage Human Resource function of the restaurant, including compliance with company, state and federal regulations

- Resolve personnel problems including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code, etc.

- Ensure proper investigation and resolution of customer complaints regarding food quality, service, or accommodations

- Ensure proper investigation and resolution of employee complaints regarding discrimination, harassment, bullying, and retaliation

- Ensure cleanliness and sanitation

- Ensure compliance with all health, safety and hygiene standards and policies

- Ensure compliance with all security procedures

- Ensure compliance with all alcoholic beverage regulations

- Direct facility maintenance or repair activities

- Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

- Other duties as assigned

Key Strengths/Competencies

- People-first Orientation

- Developing Leaders (present/future)

- Guest Service

- Interpersonal Influence

- Problem Solving/Decision Making

- Execution of Brand Mindsets and Standards

- Leading by Example

- Operations Knowledge and Analysis

- Planning, Executing and Results Orientation

- Managing Performance

- Staffing and Development

- Managing Relationships

- Passion for Serving Others

- Integrity and Personal Ownership

- Self Management

Required Qualifications

- Minimum two to three years of experience as a general manager

- Able to make decisions

- Able to identify and resolve problems

- Able to guide, direct, and motivate staff

- Able to plan and prioritize tasks

- Able to teach and train staff

- Able to monitor processes, materials, and resources

- Able to perform administrative tasks

- Delivering Results- in line with Applebee's standards and goals

- Knowledge of food safety and sanitation practices and regulations

- Able to deal with confidential information and/or issues using discretion and good judgment

Working Conditions and Physical Requirements

- Able to work and verbally communicate effectively with other team members

- Able to engage the public in a positive manner

- Able and willing to work with others as a team

- Able to reach and bend and frequently lift up to 50 pounds

- Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 12 hours in length

- Able to work in a standing position for long periods of up to 12 hours in length

- Able to perform repetitive tasks with little or no break

- Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials

- Able to work flexible schedules including evenings and weekends

- Able to travel to required management meetings and or training sessions

- To perform these essential functions, reasonable accommodations may be made if you have disabilities.

Key Performance Indicators

- Your Own Leadership Health/Effectiveness

- Store Management Team Health/Effectiveness

- Overall Health of the Restaurant Culture

- Profit from Operations

- Sales Growth

- FSE Results

- EBITDA

- Overall Restaurant Profitability

Direct Reports: General Managers.  Indirect responsibility for Assistant General Managers, Shift Leaders and all employees.

Thrive Restaurant Group is an Equal Opportunity Employer. E-Verify is required for this position.