Clubhouse Manager

POSITION SUMMARY The Clubhouse Manager serves as a key member of the Club’s senior leadership team and is responsible for the overall management and leadership of clubhouse operations, encompassing all member F&B areas, communication and front desk. This role partners closely with the General Manager/COO to deliver exceptional member experience, ensure operational excellence, and drive financial performance. The Clubhouse Manager leads by example, fostering a culture of hospitality, accountability, and continuous improvement consistent with the Club’s mission, vision, and values. KEY RESPONSIBILITIES Oversees all clubhouse operations, including dining outlets (a la carte spaces, pool, sheephouse and paddle hut), banquets/events, and front desk services Provides visible, service-driven leadership that promotes a culture of professionalism, accountability, and teamwork Oversees a balanced club calendar for member events and outside banquet functions. Listening to member feedback and using the feedback to plan accordingly Provides strategic oversight of all communications and marketing efforts, ensuring messaging, materials, and member touchpoints align with the Club’s brand identity and long-term vision Maintains a strong daily presence throughout the Club, engaging members and monitoring services Recruits, hires, trains, and develops team members across all areas of responsibility. Ensures onboarding, training programs, and ongoing professional development are executed effectively Leads, mentors, and develops a high-performing team; establishes clear expectations and performance standards. Provides regular coaching, feedback, and performance evaluations Works collaboratively with Human Resources to support employee engagement and culture initiatives Champions employee engagement, training, and retention initiatives Models and reinforces the Club’s mission, vision, and guiding principles in daily operations Ensures consistent execution of service standards across all areas of responsibility Partners with the General Manager/COO in developing and executing annual budgets, forecasts, and strategic plans Manages departmental financial performance including labor, cost of goods, and operating expenses. Implements effective cost control systems and monitors financial results against established goals Collaborates with the culinary team to enhance menu offerings, dining programs, and event execution Coordinates with Facilities to maintain clubhouse cleanliness, safety, and preventative maintenance programs Oversees valet operations (outsourced), ensuring safe, efficient, and professional service Personally manages member and guest concerns and ensures timely and effective resolutions Serves as staff liaison to the House Committee and Membership Committee. Holds scheduled 1:1 meetings with direct reports as well as weekly F&B team meetings Participates in leadership meetings and contributes to overall club strategy and planning Co-leads club safety initiatives in partnership with the Director of Facilities Active participant on the employee run Engagement Committee Assumes full operational responsibility in the absence of the General Manager/COO QUALIFICATIONS Minimum of 5+ years of progressive leadership experience in private clubs, hospitality, or luxury service environments Proven success managing multi-outlet food & beverage operations and high-level service delivery Exceptional leadership, communication, and interpersonal skills Demonstrated ability to build, motivate, and retain high-performing teams High emotional intelligence and member-focused mindset Strong financial acumen, including budgeting, forecasting, and cost control Highly organized with strong problem-solving and decision-making capabilities Ability to thrive in a fast-paced, service-oriented environment with multiple priorities