Welcome Center Associate (Part-Time)

About IMG Academy IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field.

IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences:

Boarding school and camps, delivered on a state-of-the-art campus in Bradenton, Florida Online coaching through IMG Academy+, focused on personal development through the lens of sport and performance Online college recruiting through NCSA College Recruiting and SportsRecruits, providing industry-leading recruiting education, tools, and access to a network of more than 40,000 college coaches for student-athletes, families, club coaches, and event operators Elevate by IMG Academy, a performance and personal development solution that delivers mindset, leadership, and wellbeing programming to schools, colleges, and organizations through a combination of digital content and immersive experiences

Job Title: Hospitality Associate

FLSA Status: Non-Exempt

EEO Category: Administrative Support Services (6)

Department: Hospitality

Position Summary: Provide excellent guest service with impeccable attention to detail. This individual will be responsible for assisting internal and external guests with questions, concerns and directions while on campus.

Position Responsibilities

Complete guest requests in a timely and efficient manner

Demonstrate high degree of professionalism in communication, attitude and teamwork with guests, staff and management team while delivering the highest level of guest service

Welcome guests upon arrival and provide courteous, professional service throughout

Provide general knowledge of Academy’s offerings

Prepare and verify completion of arrival packets for groups and individuals.

Answer Academy general phone line and provide proper guest service to each guest

Maintain Hospitality e-mail, responding in a timely, appropriate and professional manner

Check guests in and out of all IMG Academy and IMG Performance programs

Communicate with appropriate staff for various guest needs

Assists with questions and/or problems pertaining to the students accommodations, programs and/or transportation

Assists Transportation in arranging airport shuttles and organizing drivers

Schedules campus tours

Conducts daily inspection of Hospitality area, including the lobby, to ensure cleanliness and order.

Coordinate with Student Services for the return of lost and found items

Follows the prescribed opening and closing procedures

Collaborate with supervisor regarding guest feedback

Make all parent / employee /student IDs

Meal tickets sales

Conference room booking and confirmations and onsite room reservations

Concierge service for onsite and visiting guests

Revise schedule campus tours to Schedule and deliver campus tours

Demonstrates high level of quality work, attendance and appearance

Other duties as assigned

Knowledge, Skills and Ability

Associates degree or equivalent experience

Comprehensive understanding and working knowledge reservation or booking appointments

Excellent guest service skills

Excellent organizational and multi-tasking skills

Demonstrated problem solving skills and good judgment

Dependable, honest and exhibit a high degree of integrity

Needs to be flexible to respond to change in task/responsibilities

Ability to maintain confidential information

Willingness and desire to work in a team environment with limited supervision

Be well-groomed, well presented, courteous, and welcoming commensurate with 5-Star hotel/resort business

Computer skills with the ability to learn new programs

Preferred Skills

Bachelor’s Degree

Bilingual

#LI-JB1

Background Requirements:

Requires a background check upon offer Requires a drug test upon offer

This position requires a Florida Level 2 Background Screening. Learn more about the screening process and requirements by visiting the Florida Care Provider Background Screening Education & Awareness website: https://info.flclearinghouse.com.

Benefits: As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time and seasonal/temporary roles.

Comprehensive Medical, Dental and Vision Flexible Spending Account and Health Savings Account options 401k with an Employer Match Short Term and Long Term Disability Group and Supplemental Life & AD&D Gym Discount Program Pet Insurance Wellbeing Program and more!

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better:

www.imgacademy.com

www.imgacademy.com/careers

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.