Clubhouse Arrival Attendant

JOB TITLE: Clubhouse Arrival Attendant DEPARTMENT: Valet

REPORTS TO: Clubhouse Manager WAGE CLASS: Seasonal HolidayPart Time

Position Summary: The Clubhouse Arrival Attendant serves as the first and last point of contact for members, guests, and staff of Baltusrol Golf Club, creating a warm and welcoming clubhouse experience through genuine greetings, attentive service, and fond farewells. In addition, the Clubhouse Arrival Attendant provides safe and professional vehicle parking and retrieval services. The primary focus of this role is to ensure that every member, guest, and staff member feels welcomed from the moment they arrive until their departure.

About the Club: Founded in 1895, just minutes from New York City in northern New Jersey, Baltusrol Golf Cub remains true to its founder Louis Keller’s bold vision to create a world class golf club befitting America’s leading city. Baltusrol’s two championship golf courses, both ranked among the top 100 in American by several major publications, have played distinguished roles on the national golf stage since their creation by architect A.W.

Tillinghast. The Club has hosted 19 major championships in its history and will again welcome the world’s best golfers when it hosts the 2029 PGA Championship. In 2014, Baltusrol was designated a National Historic Landmark in recognition of its legacy in American golf. Over the course of its 130-year history, Baltusrol has also distinguished itself as an international leader in hospitality.

In 2019, the clubhouse at Baltusrol was recognized as one of the greatest classic clubhouses in America by Golf Digest. Baltusrol has been ranked #2 Platinum Golf Club in American by Club Leaders Forum since 2019 and was ranked the #5 Platinum Golf & Country Club in the World in 2025-26.

Essential Functions

Provide a warm and genuine welcome to all members, guests, and staff upon arrival, creating a positive first impression of the Club.Deliver a fond farewell to all departing members, guests, and staff, ensuring a positive lasting impression.Practice the Club's Three Steps of Service: Warm Welcome, Friendly Compliance, and Fond Farewell.Demonstrate member recognition by learning and using members' names whenever appropriate.Proactively open vehicle doors for arriving and departing members and guests.Anticipate member and guest needs by offering assistance with luggage, personal belongings, umbrellas, and directions.Assist with opening clubhouse doors and directing members and guests to their destinations.Maintain a working knowledge of Club events, dining venues, hours of operation, and dress code policies to accurately assist members and guests with inquiries and directions.Maintain a welcoming, attentive, and professional presence at the clubhouse entrance, regardless of vehicle activity.Vehicle Operations & Safety

Safely-park and retrieve member and guest vehicles while adhering to all property speed limits and safety standards.Demonstrate urgency when retrieving vehicles while prioritizing safe driving practices.Properly issue, collect, and organize vehicle claim tickets and keys.Stage vehicles appropriately to ensure efficient traffic flow and convenient departures.Maintain cleanliness and organization of the podium, entrances, and surrounding areas.Communicate effectively with fellow attendants, clubhouse staff, and management.Immediately report missing keys, vehicle damage, accidents, or safety concerns to management.Skills & Qualifications

Strong interpersonal and communication skills with a genuine passion for hospitality.Ability to create positive interactions and make members, guests, and staff feel welcomed.Demonstrate initiative, attentiveness, and the ability to anticipate needs without constant supervision.Maintain professionalism, composure, and courtesy in high-pressure situations.Ability to follow instructions, communicate effectively, and work collaboratively with fellow employees.Reliable, punctual, and flexible-with scheduling, including evenings, weekends, holidays, and special events.Knowledge of and ability to perform required responsibilities during emergency situations.Previous hospitality or customer service experience preferred.Licenses and Special Requirements

Must be 21 years of age or olderValid driver's license.No moving violations or minor incidents within the past three years and no major incidents (e.g., DUI) within the past five years.Ability to operate a manual transmission vehicle preferred.Physical and Environmental Demands

Ability to stand and walk for extended periods.Ability to move quickly, including running short distances when retrieving vehicles, when safe to do so.Ability to bend, reach, and lift necessary equipment and supplies.Ability to safely enter, operate, and exit a wide variety of vehicles.Ability to push, pull, lift, and/or move up to 50 pounds frequently.Ability to work outdoors in varying weather conditions, including rain, cold temperatures, and seasonal weather.Job Type: Seasonal-HolidayPart Time

Pay: $17.00 – $20.00 per hour

Benefits:

Paid time off in accordance with NJ State Law401k (when eligibility requirements are met)Holiday Pay in accordance with Club PolicySchedule:

Day and evening shiftsWeekends and holidays requiredAbility to Commute: Springfield, NJ 07081 (Required)

Work Location: In person

Pay: $17.00 - $20.00 per hour

Expected hours: 10.0 – 25.0 per week

Benefits:

Flexible schedulePaid time offWork Location: In person