Tennis Front Desk Staff (Part-Time

Position Overview

The Front Desk Staff serves as the first point of contact for members and guests of the Haworth Country Club Tennis Center. This part-time role requires a friendly, professional, and organized individual who can provide excellent customer service, manage reservations, handle transactions, and support tennis operations to ensure smooth day-to-day front desk activities.

Schedule: This is a part-time position with regular weekend hours, specifically Saturday and Sunday from 3:00 PM – 11:30 PM.

Compensation: Pay ranges from $15.49 – $17.00 per hour, depending on experience

Key Responsibilities

· Greet and assist members, guests, and visitors in a welcoming and professional manner.

· Answer phone calls, respond to inquiries, and provide accurate information regarding programs, events, and court availability.

· Manage court reservations, lesson bookings, and program registrations through the scheduling system.

· Operate the POS (Point of Sale) system to process payments for court bookings, lessons, programs, snacks & drinks, pro shop items, and other services.

· Handle cash, credit card, and member account transactions accurately and securely.

· Stock and replenish snacks and drinks to ensure availability and presentation for members and guests.

· Maintain accurate records of attendance, billing, and scheduling.

· Ensure front desk and lobby areas are clean, organized, and presentable at all times.

· Communicate effectively with tennis professionals, staff, and management regarding schedules and member needs.

· Assist with event coordination, including tournaments, clinics, and socials.

· Enforce club policies and procedures in a respectful and professional manner.

· Provide general administrative support as needed to tennis center operations.

Knowledge, Skills, and Qualifications

· Strong interpersonal and communication skills with a customer-first mindset.

· Basic knowledge of tennis and court operations preferred (training available).

· Ability to multitask and remain organized in a busy environment.

· Experience using POS systems and handling financial transactions accurately.

· Proficiency in computer systems, including scheduling software, email, and Microsoft Office/Google Suite applications.

· Reliable, punctual, and professional appearance and demeanor.

· Previous customer service, hospitality, or club experience preferred.

· Must be available to work weekend evening shifts (3:00 PM – 11:30 PM, Saturday & Sunday).

Working Conditions

· Indoor front desk/lobby environment with regular interaction with members and tennis staff.

· Requires standing, walking, and light lifting (up to 20 lbs).

· Part-time, weekend evening role with potential opportunities for additional shifts based on club needs.

Job Type: Part-time

Pay: $15.49 - $18.00 per hour

Work Location: In person