Reservations Agent

Heritage Golf Group Reservations Agent How do you know if you are a perfect fit? You're looking for a position in a positive, upbeat environment with great perks and multiple opportunities for advancement. You enjoy getting to know people and build relationships easily. Casual conversations are definitely your thing. You have a true servant's heart, and it makes your day when you help someone. Learning new things comes easily to you, so you'll hit the ground running in no time. As a lover of hospitality and travel, you share our passion for golf, dining, and entertainment. You're an overachiever who loves exceeding expectations and you just found your next challenge. What does the Reservations Agent do? You are a personal concierge service for exclusive members of Heritage Golf Group, the fastest growing golf ownership and operator of private golf clubs in the US. You will work in an office environment with other corporate Heritage Golf employees with your primary goal being to assist Members in using their extended traveling benefits. Our goal is to elevate the Member Experience as we accommodate their golf traveling needs and reservations. Responsibilities: Remain pleasant and helpful during conversations, both verbal and electronicTimely response to and completion of reservations in a friendly, efficient, and accurate mannerPolite and tactful response to general inquiries for information and club inquiries from all levels, including managementKnowledgeable about our 47+ properties and servicesReceive inbound calls, chats, and emails simultaneouslyNavigate through our internal reservations system in addition to accessing dozens of tee sheetsAssist Members with travel planning, golf reservations, dining reservations, and related club experiencesMaintain accurate reservation details and follow through on all Member requests Job Qualifications: True willingness to pleaseHelpful, pleasant, happy demeanor during conversations with MembersFlexible thinking in unique situations to offer Members additional services in the market they will be visitingAdaptability to an ever-changing work environment as services, benefits, and programs are added and modifiedGood computer keying skillsModerate PC skills including spreadsheet and word processing applicationsStrong oral and written communication skillsSelf-motivated, patient, and independent workerTwo years of experience in customer service or commensurate degreeOne year PC experience with Microsoft OfficeHospitality, travel, golf, or reservation experience preferred Work Location: This position may be performed remotely. Preference will be given to candidates located in markets where Heritage Golf Group currently owns or operates clubs to support collaboration and familiarity with our properties and member experience.