Hospitality Director

Employment Status: Full Time Pay Range: $85,000 Dept.: Trilogy San Juan Oaks Trilogy® San Juan Oaks Located within the master planned golf community of San Juan Oaks and nestled in the foothills between charming Hollister and historic San Juan Bautista, you’ll find Trilogy® San Juan Oaks. This brand-new 55+ resort-style community offers new homes for sale and an exciting 55+ lifestyle right off Highway 101 in an outstanding Northern California location. Just under an hour south of San Jose and 45 minutes northeast of Monterey Bay, Trilogy San Juan Oaks will be within easy reach of many of California’s top cities and attractions, making it easy to stay connected to nearby friends and family. Where: Located in Hollister, California. Pay: $85,000 annual Benefits: New management full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following the first day of full-time employment. Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year. Full-Time team members are eligible for 7 paid holidays annually. All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service. POSITION OVERVIEW: The Hospitality Director works in conjunction with the VP of Operations and/or Area General Manager and is directly responsible for the overall smooth operation of the club. This position reports to either the VP of Operations or Area General Manager. KEY RESPONSIBILITIES: Communicate the core values and mission of BlueStar Resort & Golf to support the achievement of company goals. Create an overall lifestyle program for Club members that includes activities, events, enrichment opportunities, creative expressions opportunities, culinary arts, and travel. Ensure that a consistent set of superior standards of customer service meet or exceed the expectations of Members and guests at all Club facilities and events. Provide strategic intelligence to partners and clients regarding all Club initiatives, including but not limited to, vision, branding, Lifestyle, Food & Beverage, and Operations. Assist the VP or Area GM in establishing goals and processes for measuring sales, revenue, new projects, and business development for the Club. Support the hiring process. Supervise team members and maintain effective communication related to Club operations, safety, and team member concerns. Assist with budget planning and monitoring support to assure revenues and expenses are achieving and exceeding the department’s financial sales goals. Setting up new vendors, processing of invoices and bi-weekly payroll processing and reporting. Manage the Member communication platform, this includes but is not limited to content creation and registration for events, fitness classes, news and more. Instrumental in the onboarding of new Members throughout the life of the community, including resales. Work closely with the marketing and creative team in Central Services to provide on branded materials and menus. Implement, train and operate Point of Sales (POS) system. Monitor the Club’s performance to determine whether strategies and plans require adjustment to positively impact revenues and cost controls. Review and approve short- and long-term strategies and implementation for the Food & Beverage operation. Serve as Manager on Duty. Specific oversight of the Food & Beverage, Clubhouse, Gate, Interior Facilities Maintenance, Spa/Athletics Operations. Other duties and responsibilities may be assigned. PERSONAL ATTRIBUTES: Must be highly customer oriented and responsive with high need for closure. Able to work under pressure and balance multiple priorities and assignments. Strong team-building skills including the ability to lead, cooperate, and motivate. Must be role model and able to live our BlueStar core values: Honesty and Integrity Respect for Every Individual Teamwork Safety & Well-being Competitive Spirit MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS: Graduation from a 4 - year accredited college or university or equivalent combination of work experience and education. Involved in key development initiatives directly relating to the clubhouse and restaurant plants. Establish goals and processes for measuring sales, revenue, new projects and business development. Provide strategic intelligence to partners and clients regarding all F&B initiatives including, but not limited to, vision, business planning, capital expansion, branding, menu/restaurant and clubhouse design and the creative and conceptual development of new F&B experiences. Previous General Manager experience or 5+ years of senior club leadership experience. One to three years’ event planning, budgeting, and supervisory experience preferred. Previous knowledge or experience working in a homeowner association preferred. Experience in the hospitality industry a plus. Community engagement experience desired. Partnership cultivation and management desired. Club Managers Association of America (CMAA) certification (or similar) preferred. Computer literate with a high level of proficiency in Microsoft Office and PC technology. Club Management System software a plus. Ability to write reports, business correspondence, and procedure manuals. Ability to speak effectively before groups of members, customers, or team members. Must possess basic computational ability as well as budgetary analysis. Must have excellent analytical, organizational, and written and verbal communication skills, with an ability to respond to the needs and requests of staff members, guests, and the community association. Must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills. Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment. Must be comfortable working in a fast-paced environment where continuous improvement is expected. This position requires a flexible schedule, to include evenings and weekends, with some travel. Valid driver's license is required. WORK ENVIRONMENT: This position generally operates in a professional indoor office environment, but also includes walks around the facility with exposure to outdoor conditions. There is routine use of standard office equipment, such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see and hear, speak clearly and understand the speech of another person, sit or stand for extended periods of time, walk or be able to move around the office space, use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds. BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER