Assistant General Manager

Employment Status Full Time Dept. Pay Range: Trilogy at Verde River Ranch Trilogy® at Verde River™: Verde River Golf & Social Club The centerpiece of the community sits adjacent to Tonto National Forest with sweeping views of the Mazatzal Mountains and the iconic Four Peaks. Here you will find a newly re-envisioned golf course, tennis & pickleball courts, poolside bar & grill, luxurious resort pool, and The Outfitter, the starting point for outdoor fun. The Club also features our signature restaurant and full service spa. Where: Rio Verde, 20 minutes north of Scottsdale, Arizona Benefits New management full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following the first day of full-time employment. Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year. Full-Time team members are eligible for 7 paid holidays annually. All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service. Position Overview The Assistant General Manager works in conjunction with the General Manager and is directly responsible for the overall smooth operation of the club. This position reports to the General Manager.The Assistant General Manager (AGM) plays a vital role in the overall management and daily operations of the club, ensuring a high standard of homeowner satisfaction and efficient club operations. This position supports the General Manager in overseeing various departments, including food and beverage, events, lifestyle, golf, tennis, pickleball, fitness, arts & crafts and other recreational services. The Assistant General Manager must lead by example, inspire the staff, and deliver exceptional member experiences while managing resources efficiently. Key Responsibilities Operations Management: Oversee day-to-day operations across departments, ensuring all areas are running smoothly and according to BlueStar standards. Member Satisfaction: Foster and maintain positive relationships with homeowners, addressing concerns promptly and ensuring their experiences exceed expectations. Staff Leadership: Manage, mentor, and motivate department heads and staff, providing guidance on BlueStar policies, service standards, and best practices. Event Coordination: Collaborate with event planners, department heads, and vendors to organize and execute events, tournaments, and social gatherings. Budgeting & Financial Management: Assist in developing, managing, and monitoring department budgets to ensure fiscal responsibility while maintaining high service standards. Strategic Planning: Support the General Manager in developing and implementing short- and long-term strategic plans for club growth and homeowner engagement. Facility Maintenance: Ensure the upkeep, cleanliness, and maintenance of all facilities, including dining areas, recreational spaces, and grounds. Vendor Relations: Coordinate with suppliers and service providers to secure contracts, manage supplies, and ensure high-quality products and services. Compliance & Safety: Ensure the operations comply with local regulations, health and safety standards, and internal policies. Communication: Act as a liaison between the General Manager and various departments, ensuring clear communication and collaboration among teams. Problem Solving: Address operational challenges and homeowner concerns proactively, finding creative and efficient solutions. Professional Development: Stay informed of industry trends, best practices, and emerging technologies to continually enhance the member experience and improve operations. Create an overall program for homeowners that includes activities, events, enrichment opportunities, creative expressions opportunities, culinary arts, and travel. Ensure that a consistent set of superior standards of customer service are meeting or exceeding the expectations of guests at all facilities and events. Provide strategic intelligence to partners and clients regarding all initiatives, including but not limited to, vision, branding, Food & Beverage, and Operations. Assist the General Manager in establishing goals and processes for measuring sales, revenue, new projects, and business development. Support the hiring process. Supervise team members and maintain effective communication related to operations, safety, and employee concerns.Assist with budget planning and monitoring support to assure revenues and expenses are achieving and exceeding the department’s financial sales goals. Monitor the properties performance to determine whether strategies and plans require adjustment to positively impact revenues and cost controls. Review and approve short- and long-term strategies and implementation for the Food & Beverage operation. Serve as Manager on Duty when the General Manager is not available. Specific oversight of the Food & Beverage, Clubhouse, Gate, Interior Facilities Maintenance, and Fitness & Wellness Operations. Other duties and responsibilities that may be assigned. Personal Attributes Must be highly customer oriented and responsive with high need for closure.Able to work under pressure and balance multiple priorities and assignments.Strong team-building skills including the ability to lead, cooperate, and motivate.Must be role model and able to live our BlueStar core values:Honesty and IntegrityRespect for the IndividualTeamworkCompetitive Spirit Minimum Requirements / Qualifications / Skills Graduation from a 4 - year accredited college or university or equivalent combination of work experience and education. Graduation from a 4 - year accredited college or university or equivalent combination of work experience and education with emphasis in hospitality management. Involved in key development initiatives directly relating to the clubhouse and restaurant plans. Establish goals and processes for measuring sales, revenue, new projects and business development. Provide strategic intelligence to partners and clients regarding all F&B initiatives including, but not limited to, vision, business planning, capital expansion, branding, menu/restaurant and clubhouse design and the creative and conceptual development of new F&B experiences. Previous Assistant General Manager experience or 10+ years of senior club leadership experience. Three to five years’ event planning, budgeting, and supervisory experience preferred. Previous knowledge or experience working in a homeowner association preferred. Experience in the hospitality industry required. Club Managers Association of America (CMAA) certification (or similar) preferred. Experience working in a homeowner association is highly regarded. Computer literate with a high level of proficiency in Microsoft Office, PC and AI technology. Club Management System software a plus. Ability to develop reports, business correspondence, and procedure manuals.Ability to speak effectively before groups of homeowners, Board of Directors, Committee Members, guests, and Team Members. Must possess basic computational ability as well as budgetary analysis. Must have excellent analytical, organizational, and written and verbal communication skills, with an ability to respond to the needs and requests of homeowners, staff members, guests, and the community association. Must have planning, problem-solving, decision-making, delegation, time management, supervisory and employee development skills. Must have excellent analytical, organizational, and written and verbal communication skills, with an ability to respond to the needs and requests of homeowners, staff members, guests, and the community association. Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment. Must be comfortable working in a fast-paced environment where continuous improvement is expected.This position requires a flexible schedule, to include days, evenings, holidays, and weekends, with some travel. Valid driver’s license is required. Work Environment This position generally operates in a professional indoor office environment, but may have some exposure to outdoor weather conditions, and occasionally native wildlife, when on the grounds of the facility or attending outdoor events. There is routine use of standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear, sit or stand for extended periods of time, walk or be able to move around the office space, use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds. BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER