Program Operations Coordinator & Lead Coach

<p>At First Tee – Sandhills, we’re building game changers. We are a youth development organization that enables kids to build the strength of character that empowers them through a lifetime of new challenges. By seamlessly integrating the game of golf with a life skills curriculum, we create active learning experiences that build inner strength, self-confidence, and resilience that kids can carry to everything they do.</p> <p> </p> <p>Position Summary</p> <p>This is a full-time, hands-on role responsible for coordinating the planning, logistics, and day-to-day operations of youth programs across the First Tee – Sandhills service area (Cumberland, Harnett, Hoke, Moore & Lee Counties). This individual is a skilled, self-directed professional who takes ownership of delivering high-quality program experiences by managing program administration, supporting participant and family communication, and maintaining program resources. </p> <p>This role also serves as a Lead Coach, delivering First Tee programming and fostering positive relationships with participants, families, volunteers, and community partners.</p> <p>Driven by a genuine passion for youth development, this person will champion the First Tee mission and serve as a visible, trusted representative of the organization in the community.</p> <p>Duties & Responsibilities</p> <p>Program Support</p> <ul> <li>Develop a working proficiency in Salesforce, our CRM platform, managing participant data, registration tracking, and program reporting with accuracy and consistency</li> <li>Own and manage the end-to-end registration experience for families and volunteers, including platform maintenance and ensuring all participant registrations are completed accurately and on time</li> <li>Serve as the primary point of contact for parents and guardians regarding online registration, program questions, and schedule changes</li> <li>In conjunction with the School & Partner Program Coordinator, execute program logistics and on-site delivery at school and community partner locations.</li> <li>Manage the preparation, distribution, and quality maintenance of all program-related equipment and collateral, including end-of-season clean up and breakdown </li> <li>In collaboration with the Operations Intern, oversee the Equipment Donation Program, Participant Equipment Loan Program, and resale of donated goods.</li> <li>In coordination with the program team, own the building, distribution, and analysis of seasonal program surveys; compile and deliver post-survey reports that translate findings into actionable insights. </li> <li>Actively engage in coach meetings and trainings to stay current and lead implementation of best practices for program activities, games, and themes</li> <li>Maintain and update Constant Contact on a bi-weekly basis to ensure accurate and current household and prospect records</li> </ul> <p>Coaching</p> <ul> <li>Commit to ongoing growth as a First Tee coach, including completion of Level 1 & 2 coach training within the first 12 months</li> <li>Execute First Tee curriculum with fidelity and skill, incorporating golf instruction that engages and challenges youth participants</li> <li>Cultivate a welcoming, safe, and inclusive environment where all participants feel engaged, supported, and empowered to grow</li> <li>During fall and spring programs, lead a minimum of three (3) classes, including but not limited to, Green Grass, Swing Fore Success, and PE programs; own attendance and performance recordkeeping for participants, ensuring data is accurate and up to date</li> <li>Model professionalism and accountability by beginning and ending all scheduled programs on time</li> <li>Partner with school and youth-serving personnel to ensure seamless delivery of First Tee programming</li> <li>Take an active leadership role in summer outdoor camp operations</li> <li>Maintain continuing education through SafeSport Training and First Tee University</li> </ul> <p>Organizational Support & Engagement</p> <ul> <li>Support First Tee - Sandhills staff and volunteers with the planning and execution of fundraising and community engagement initiatives.</li> <li>Represent First Tee – Sandhills at chapter special events including, but not limited to, fundraisers, tournaments, community outreach, and partner and school events</li> <li>Build relationships across the First Tee network, actively exchanging best practices and contributing to a culture of continuous improvement</li> <li>Serve as a skilled ambassador for First Tee – Sandhills in community settings, upholding and advancing the organization’s brand voice and guidelines</li> </ul> <p> </p> <p>Additional Areas for Review </p> <p>TYGA Sandhills </p> <ul> <li>Schedule 6 - 8 Summer One Day events in coordination with Sandhills area facilities</li> <li>Prepare Facility Contracts and Finalize event details for each date/location</li> <li>Coordinate event details with TYGA liaison to ensure website landing page is accurate</li> <li>Recruit and schedule rules officials</li> <li>Work with TYGA liaison to finalize tee times; distribute pre-event emails to parents and participants</li> <li>In coordination with PGM Summer Intern, oversee all day of event operations</li> <li>Opportunity to expand program to Spring/Fall/Winter events as well as two day events</li> </ul> <p>Sandhills Summer League </p> <ul> <li>Schedule Summer League Events in coordination with Sandhills area facilities</li> <li>Prepare Facility Contracts and Finalize event details for each date/location</li> <li>In coordination with PGM Summer Intern, plan and organize League Goals and Operations </li> <li>In coordination with PGM Summer Intern, oversee all day of League Play </li> </ul> <p>Curriculum & Program Advancement</p> <ul> <li>Creates additional opportunities for participants to engage in beyond LSE classes (ie. Physical Fitness, Mentoring, Guest Speakers, College Tours, etc.) </li> <li>Develops Opportunities to enhance Parent Engagement in Chapter Activities (ie. Orientations, Parent/Child Events, Family Gatherings, etc.) </li> <li>Develops and Executes a plan to increase Teen Engagement across all chapter opportunities (ie. Program Registration & Attendance, National Opportunity Applications, Continued Education beyond the Course, Junior Coaching, Giving Back, etc.) </li> <li>Manages the National Participant Opportunity application process including event promotion, parent meetings, interviews, etc. </li> <li>In conjunction with Level 3 Coaches, plans and oversees the ACE Program </li> </ul> <p> </p>