Manager of Merchandise

Description About the Position The Merchandising Manager oversees the overall presentation, organization, and visual standards of the Golf Shop, ensuring all merchandise is displayed and maintained in a professional, brand-aligned manner. This role is responsible for driving the retail vision of the Club by coordinating product selection, merchandising strategies, and promotional initiatives that support member engagement and sales growth. The Merchandising Manager will provide exceptional service to members and guests, offering assistance in all aspects of the retail golf operation while helping to create an elevated shopping experience. This position plays a key role in planning, coordinating, and promoting apparel and retail programs in alignment with the Club’s vision. To be successful in this role, you thrive in a fast-paced, member-focused environment. You excel at building relationships, learning quickly, performing under pressure, multitasking effectively, and thinking creatively to enhance the retail experience. This position reports to the Sr. Director of Golf. About Grey Oaks Country Club Considered one of the premier country clubs in Florida, Grey Oaks opened in 1993 and encompasses the Grey Oaks and Estuary communities, along with 54 holes of championship golf. The Club’s facilities include: · A 63,000-square-foot East Clubhouse · A 12,000-square-foot golf pro shop, newly renovated in 2025 · A Golf Performance Center · A 30,000-square-foot wellness center and sports complex were renovated in 2024 · The Pool Café, a 22,000-square-foot facility with indoor and outdoor dining, overlooking a resort-style pool with a wading entrance, waterfall, and lap lanes. The Estuary also features a 20,000-square-foot clubhouse with indoor/outdoor dining overlooking the golf course, a golf pro shop, and men's and women's lockers. This area will undergo a redesign in 2028. In addition to our outstanding facilities, our staff is dedicated to delivering exceptional professional service to our members and their guests. With over 250 professionals on our team, Grey Oaks is proud to have earned the prestigious designation as a Platinum Club of America for multiple years and is a distinguished club with elite status and is seen as an incubator of hospitality talent. We are in beautiful Naples, Florida. Learn more at www.greyoakscc.com. About You You are a professional with a keen interest and experience in retail management. You have the ability to effectively and comfortably lead others. You are adept at effectively communicating with all types of people. You are organized, a problem solver, and highly proactive. You understand that service is at the heart of your job. You understand and live by the concept of being a “team player,” making sure that collaboration is essential to your success, as well as the success of those you work with. Most importantly, your values align with the values and culture of our members, employees and our Club. Those values are on display every day, and displayed with every decision you make. Job Responsibilities: · Develop and execute a comprehensive multi-department retail strategy aligned with Grey Oaks’ brand, member demographics, and annual operating budgets for Golf, Racquets, and Wellness. · Drive sales performance, margin improvement, and inventory turns while maintaining appropriate stock levels and minimizing markdowns. · Prepare, monitor, and manage annual retail budgets in partnership with the CFO and Department Heads. · Analyze sales trends, member purchasing patterns, and vendor performance to make informed, data-driven buying decisions. · Establish and track key performance indicators, including sales per round, gross margin, inventory turnover, sell-through performance, and payroll efficiency. · Ensure an exceptional shopping experience for members and guests through outstanding service, cleanliness, organization, and product presentation. · Build and maintain strong relationships with members, enhancing engagement and personalized service opportunities. · Collaborate with the Sr. Director of Golf to execute the Club’s retail vision for each season. · Coordinate with staff and Tournament Chairpersons on merchandise, gifts, prizes, and special event needs. · Purchase ladies’ wear, men’s wear, accessories, golf balls, gloves, golf bags, and related merchandise in alignment with seasonal purchasing plans. · Lead all visual merchandising efforts, including displays, signage, promotional materials, and retail communication. · Receive, inspect, price, and ticket all incoming inventory in an accurate and timely manner. · Conduct quarterly inventory audits in partnership with the Accounting Department and assist in reconciling variances. · Work closely with the Accounting Department to ensure timely invoice processing, maximizing available discounts. · Foster a culture of special orders through staff training, engagement, and personalized member service. · Play an active role in the sales process, contributing to revenue generation and member satisfaction. · Uphold the highest standards of ethics, professionalism, and confidentiality in all business dealings. · Pursue ongoing professional development through workshops, research, seminars, and industry networking; share best practices and new ideas with the team. · Ensure all safety and security procedures are followed and maintain a safe, hazard-free workplace for all team members. · Perform other duties as assigned by management. Requirements Qualifications · 4-6 years of relevant merchandising experience · 2-3 years of supervisory level merchandising experience · 2 to 4-Year College degree preferred, relevant accreditation from an associated institution or equivalent years of work experience · Displays the ability to be highly motivated and effective in a team-oriented environment. · Work knowledge of POS, specifically NorthStar, a plus · Proficient in Microsoft Word, Excel, PowerPoint and Outlook · Maintain strong analytical, written and oral communication including interpersonal skills. · Must be able to lift up to 50 lbs. Compensation & Benefits Grey Oaks has an attractive compensation, benefits program, 401k plan with a generous matching contribution, a great work environment and the opportunity to work and learn from some of the best in the industry. Grey Oaks is an Equal Opportunity Employer We welcome you to visit us at www.greyoakscc.com. If you share our commitment to excellence and want to be part of a dynamic and growing Club, apply via the website with your resume, cover letter and salary expectations. Grey Oaks is an Equal Opportunity Employer and Drug-Free Workplace