About the Role
The Country Club of Ocala is a premier private club located in the heart of Central Florida’s rolling landscape. The club offers a full-service lifestyle experience centered around an 18-hole championship golf course known for its tree-lined fairways, strategic design, and history of hosting prestigious amateur events. Beyond golf, members enjoy a wide range of amenities including tennis and pickleball, a fitness center, resort-style pool, and multiple dining venues. A vibrant calendar of social events and programming creates a welcoming, family-friendly environment where members connect and build lasting relationships. Owned and operated by Heritage Golf Group, the club is known for delivering a high-quality member experience through exceptional service, well-maintained facilities, and a strong sense of community. Position Description: The General Manager (GM) is the senior on-site leader responsible for the overall success of The Country Club of Ocala, including daily operations, financial performance, guest satisfaction, and team leadership. The GM provides strategic direction while maintaining a visible, hands-on presence throughout the operation. This role requires a hospitality-driven leader who can balance day-to-day execution with long-term planning, revenue optimization, financial stewardship, and the development of a high-performing management team. The General Manager sets the tone for service excellence, accountability, and collaboration across all departments. Key Responsibilities: Provide overall leadership and direction for all club operations, including golf operations, food & beverage, private events, golf shop, driving range, facilities, and administration Drive exceptional guest and customer experiences across all touchpoints, from golf and dining to events and retail Lead, coach, and develop department heads and staff; establish clear expectations, performance goals, and accountability Develop, manage, and achieve annual operating and capital budgets; monitor financial performance and identify opportunities for revenue growth and cost control Optimize daily-fee golf operations, including pricing strategies, pace of play, tee sheet management, and utilization of the driving range Oversee food & beverage and private events operations to maximize quality, profitability, and guest satisfaction Build strong relationships with vendors, community partners, and local stakeholders Ensure all facilities, assets, and equipment are properly maintained, protected, and enhanced Uphold and consistently enforce operational policies, procedures, and service standards Lead capital projects and operational initiatives in partnership with Heritage Golf Group Champion a culture of professionalism, safety, service excellence, and ethical leadership Candidate Qualifications: Minimum of 5–7 years of progressive leadership experience in golf operations, hospitality, or a comparable service-driven environment Proven success leading diverse teams and building collaborative, accountable management cultures Strong financial acumen, including budgeting, forecasting, revenue optimization, and expense control Experience overseeing food & beverage, retail, private events, and daily-fee golf operations Demonstrated ability to manage high guest volume while maintaining service standards and operational efficiency Experience with capital projects, renovations, or major operational initiatives preferred Professional, approachable leadership style with strong emotional intelligence and sound judgment Excellent communication, relationship-building, and problem-solving skills Highly organized, detail-oriented, and execution-focused Education & Credentials: Bachelor’s degree in Hospitality Management, Business, or a related field preferred Equivalent golf or hospitality leadership experience may be considered in lieu of a degree