Associate Golf Professional

<p><strong>Associate Golf Professional                  </strong></p> <p><strong>Job Description</strong></p> <p><strong>Position Concept</strong></p> <p>The Associate Golf Professional is an active member of the Golf Management Team. This position is responsible for the daily, hands-on operation of the golf shop and golf operations while working collaboratively with all departments. The role requires a strong on-the-floor presence, direct interaction with members and guests, and active participation in daily golf operations.</p> <p><strong>Supervised By: </strong>Director of Golf</p> <p><strong>The Position Supervises:</strong></p> <ul> <li>Outside Service Staff</li> <li>Starters / Marshals</li> <li>Merchandise (Inventory, Ordering, Display, Receiving)</li> <li>Tournaments &amp; Events</li> </ul> <p><strong>Specific Responsibilities</strong></p> <p><strong>Golf Operations Management </strong></p> <ul> <li>Actively work the tee sheet, reservation system, and daily starting operations</li> <li>Serve as a visible presence in the golf shop, and on the course to monitor pace of play and address issues in real time</li> <li>Personally assist with check-in, guest services, and member interactions during peak times</li> <li>Track, verify, and reconcile all daily play, green fees, golf cars, bag storage, locker usage, handicap fees, and related charges</li> <li>Assist with daily cash handling, POS transactions, and end-of-day reconciliations</li> <li>Actively oversee and assist with golf car staging, rotation, cleanliness, and basic maintenance reporting</li> <li>Work directly with outside services to ensure smooth daily flow of play</li> <li>Support daily operations of the practice facility, including setup, cleanliness, and guest assistance</li> <li>Ensure proper storage, handling, cleaning, and security of all golf equipment</li> <li>Actively build, maintain, and utilize the customer database through direct interaction and observation</li> </ul> <p><strong>Retail &amp; Golf Shop Management </strong></p> <ul> <li>Work regular shifts behind the golf shop counter assisting members and guests</li> <li>Participate directly in merchandising, receiving, tagging, stocking, and displaying inventory</li> <li>Maintain a profitable and well-organized retail operation aligned with the club’s mission</li> <li>Assist in buying decisions, vendor coordination, and seasonal purchasing strategies</li> <li>Conduct physical inventories and cycle counts alongside staff</li> <li>Ensure proper use of POS systems for sales, inventory control, and reporting</li> <li>Train staff through daily side-by-side coaching rather than classroom-only instruction</li> <li>Actively engage customers to drive sales, fittings, special orders, and member requests</li> <li>Maintain an attractive, clean, and welcoming appearance in and around the golf shop</li> <li>Track member preferences including sizes, brands, spending history, and key dates</li> </ul> <p><strong>Golf Administration &amp; Staff Leadership</strong></p> <ul> <li>Attend and actively contribute to management and staff meetings</li> <li>Assist in updating and enforcing golf shop policies, procedures, and job descriptions</li> <li>Ensure safety standards and procedures are followed daily and in compliance with OSHA requirements</li> <li>Assist with newsletters, promotional materials, signage, and member communications</li> <li>Enforce facility policies consistently while maintaining a service-focused culture</li> <li>Maintain regular written and verbal communication with the Director of Golf regarding operations, staffing, member feedback, and improvements</li> </ul> <p><strong>Facility &amp; Interdepartmental Responsibilities</strong></p> <ul> <li>Work closely with all department heads to ensure smooth daily operations</li> <li>Maintain an active working relationship with the Golf Course Superintendent, providing real-time feedback on course conditions, playability, and tournament setup</li> <li>Assist the Director of Golf with new member engagement, tours, and onboarding</li> <li>Actively support tournament operations including setup, scoring, staffing, and execution</li> <li>Coordinate directly with Food &amp; Beverage management for golf events and daily needs</li> </ul> <p><strong>Knowledge, Skills &amp; Traits</strong></p> <ul> <li>Maintain PGA of America membership or actively working towards membership if an PGA Associate.</li> <li>Knowledge of golf rules, tournament operations, and daily facility management</li> <li>Proven ability to lead by example through hands-on involvement</li> <li>Strong organizational and prioritization skills with the ability to multitask in a fast-paced environment</li> <li>Service-driven mindset with exceptional interpersonal skills</li> <li>Self-motivated with a strong work ethic and attention to detail</li> <li>Effective written and verbal communication skills</li> <li>Proficient in POS systems, Microsoft Word, Excel, email, and golf management software</li> <li>Maintain a professional appearance and positive reputation within the community</li> </ul> <p> </p> <p> </p>