About the Role
<p><strong>Associate Golf Professional </strong></p>
<p><strong>Job Description</strong></p>
<p><strong>Position Concept</strong></p>
<p>The Associate Golf Professional is an active member of the Golf Management Team. This position is responsible for the daily, hands-on operation of the golf shop and golf operations while working collaboratively with all departments. The role requires a strong on-the-floor presence, direct interaction with members and guests, and active participation in daily golf operations.</p>
<p><strong>Supervised By: </strong>Director of Golf</p>
<p><strong>The Position Supervises:</strong></p>
<ul>
<li>Outside Service Staff</li>
<li>Starters / Marshals</li>
<li>Merchandise (Inventory, Ordering, Display, Receiving)</li>
<li>Tournaments & Events</li>
</ul>
<p><strong>Specific Responsibilities</strong></p>
<p><strong>Golf Operations Management </strong></p>
<ul>
<li>Actively work the tee sheet, reservation system, and daily starting operations</li>
<li>Serve as a visible presence in the golf shop, and on the course to monitor pace of play and address issues in real time</li>
<li>Personally assist with check-in, guest services, and member interactions during peak times</li>
<li>Track, verify, and reconcile all daily play, green fees, golf cars, bag storage, locker usage, handicap fees, and related charges</li>
<li>Assist with daily cash handling, POS transactions, and end-of-day reconciliations</li>
<li>Actively oversee and assist with golf car staging, rotation, cleanliness, and basic maintenance reporting</li>
<li>Work directly with outside services to ensure smooth daily flow of play</li>
<li>Support daily operations of the practice facility, including setup, cleanliness, and guest assistance</li>
<li>Ensure proper storage, handling, cleaning, and security of all golf equipment</li>
<li>Actively build, maintain, and utilize the customer database through direct interaction and observation</li>
</ul>
<p><strong>Retail & Golf Shop Management </strong></p>
<ul>
<li>Work regular shifts behind the golf shop counter assisting members and guests</li>
<li>Participate directly in merchandising, receiving, tagging, stocking, and displaying inventory</li>
<li>Maintain a profitable and well-organized retail operation aligned with the club’s mission</li>
<li>Assist in buying decisions, vendor coordination, and seasonal purchasing strategies</li>
<li>Conduct physical inventories and cycle counts alongside staff</li>
<li>Ensure proper use of POS systems for sales, inventory control, and reporting</li>
<li>Train staff through daily side-by-side coaching rather than classroom-only instruction</li>
<li>Actively engage customers to drive sales, fittings, special orders, and member requests</li>
<li>Maintain an attractive, clean, and welcoming appearance in and around the golf shop</li>
<li>Track member preferences including sizes, brands, spending history, and key dates</li>
</ul>
<p><strong>Golf Administration & Staff Leadership</strong></p>
<ul>
<li>Attend and actively contribute to management and staff meetings</li>
<li>Assist in updating and enforcing golf shop policies, procedures, and job descriptions</li>
<li>Ensure safety standards and procedures are followed daily and in compliance with OSHA requirements</li>
<li>Assist with newsletters, promotional materials, signage, and member communications</li>
<li>Enforce facility policies consistently while maintaining a service-focused culture</li>
<li>Maintain regular written and verbal communication with the Director of Golf regarding operations, staffing, member feedback, and improvements</li>
</ul>
<p><strong>Facility & Interdepartmental Responsibilities</strong></p>
<ul>
<li>Work closely with all department heads to ensure smooth daily operations</li>
<li>Maintain an active working relationship with the Golf Course Superintendent, providing real-time feedback on course conditions, playability, and tournament setup</li>
<li>Assist the Director of Golf with new member engagement, tours, and onboarding</li>
<li>Actively support tournament operations including setup, scoring, staffing, and execution</li>
<li>Coordinate directly with Food & Beverage management for golf events and daily needs</li>
</ul>
<p><strong>Knowledge, Skills & Traits</strong></p>
<ul>
<li>Maintain PGA of America membership or actively working towards membership if an PGA Associate.</li>
<li>Knowledge of golf rules, tournament operations, and daily facility management</li>
<li>Proven ability to lead by example through hands-on involvement</li>
<li>Strong organizational and prioritization skills with the ability to multitask in a fast-paced environment</li>
<li>Service-driven mindset with exceptional interpersonal skills</li>
<li>Self-motivated with a strong work ethic and attention to detail</li>
<li>Effective written and verbal communication skills</li>
<li>Proficient in POS systems, Microsoft Word, Excel, email, and golf management software</li>
<li>Maintain a professional appearance and positive reputation within the community</li>
</ul>
<p> </p>
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