Benefits Specialist

Heritage Golf Group is seeking a detail-oriented and service-driven Benefits Specialist to support the day-to-day administration of our employee benefits programs across a multi-state organization. This role will partner closely with the Senior Director, Payroll & Benefits to ensure accurate, compliant, and timely delivery of benefits services to our team members. The ideal candidate is highly organized, responsive, and comfortable managing multiple priorities while providing exceptional employee support. This position plays a key role in maintaining the integrity of our benefits programs and enhancing the overall employee experience. Key Responsibilities: Benefits Administration • Support the administration of all employee benefit programs, including medical, dental, vision, life, disability, HSA/FSA, and voluntary benefits • Assist with COBRA administration and ensure timely and accurate processing of qualifying events • Coordinate and process qualified life events (QLEs) and employee benefit changes • Support 401(k) plan administration, including eligibility tracking, enrollments, and employee inquiries Leave of Absence Management • Assist in administering FMLA, state leaves, and other leave programs, ensuring compliance with federal and state regulations • Partner with employees and managers to support leave requests and documentation Open Enrollment • Support planning and execution of annual Open Enrollment, including system setup, employee communications, and issue resolution • Assist in developing employee-facing materials and responding to benefit-related questions Compliance & Reporting • Assist with ACA reporting and compliance activities • Support audits, reconciliations, and monthly benefits billing processes to ensure accuracy • Maintain accurate benefits data within HRIS and vendor systems Employee Support • Serve as a primary point of contact for employee benefit inquiries, providing timely and clear guidance • Partner with HR and payroll teams to resolve discrepancies and ensure a seamless employee experience Qualifications • 2–5+ years of experience in benefits administration or HR support role • Working knowledge of benefits programs (medical, dental, vision, 401k, COBRA, FMLA, ACA) • Strong attention to detail and ability to manage confidential information • Excellent organizational and time management skills • Strong communication skills with a customer-service mindset • Experience with HRIS systems (ADP, UKG, or similar) preferred; experience with ADP Workforce Now is a plus • Intermediate Excel skills (reconciliations, tracking, basic reporting)