Banquet & Events Server

Description

Responsibilities:

To serve all members and guests in assigned section/s of the dining room.To provide fast and efficient service of meals and beverages in a courteous manner.To ensure correct billing procedures (when required)To provide excellent service, ensuring level of service meets ROCC standards.To ensure all ROCC policies and regulations are strictly adhered to.Essential Functions:

Maintain a clean, neat and professional appearance at all times in accordance with the established dress codes, good posture and a smile.Setting up, working and breaking down of banquet eventsPerform various tasks such as removing linen, moving tables, chairs, staging, dance floors, busing glasses, dishes, silverware, etc., and re-setting rooms.

Providing immediate attention to all members/guests upon arrival and/or seatingTake customers' orders and place orders with kitchen or bar.Informs cooks about any special cooking instructionsServe food and drinksClear tables and return dishes and cutlery to kitchens and/or work stationBe knowledgeable about all food and beverage products that are offered Provide different styles of services that include: water, lemons, crackers, offering cocktails, wine and beverages, taking the order completely and concisely, mise en place for every course, delivering the food, bread presentation, removal of plates, pouring of wine during the meal, folding napkins when guests leave the table, presenting finger towels, and 100% attentiveness.Effectively handle complaints and communicate them to manager or supervisorWork with a “sense of urgency” on behalf of the membership without disrupting the atmosphere of the dining room.Prepare drinks when necessaryAssist with A La Carte service when requestedWork the Poolside area during summer the months and when required Keep service standards stocked with appropriate levels of linen and silverwareReset tables as needed Complete side duty tasks as assignedCheck with the kitchen and bar to see what products my be short and what products to suggestive sellAssist in keeping dining room and work area neat and cleanServe meal; place dishes properly in front of each personCheck back to ensure member/guest satisfaction; replenishes water, butter, etc. as necessarySuggest and serve dessert, coffee, and after dinner drinks when appropriate Perform clean-up and closing duties as assigned by managerAttend meetings as requested by supervisor or managerProper execution of POS system (Jonas) to ensure accurate communication between kitchen and service staff (when required).Perform all work-related duties as assigned by supervisor or General ManagerAdditional Responsibilities:

Do not serve alcohol to intoxicated members/guests or anyone under the age of 21 Report intoxicated members/guests and children asking for alcoholic beverages to supervisor or manager on duty immediately Always ask for ID if legal drinking age (21) is a concern. No ID, no alcohol. If a member/guest appears to be impaired and is driving, offer alternate transportation, such as a Taxi or a ride from a friend or relative. Comply with all TABC and Club regulations concerning alcoholic beverage service.Interaction:

Frequent Interaction with members, guests Occasional interaction with childrenWorking Conditions:

Restaurant Setting Occasionally exposed hot, cold and inclement weather conditionsFrequent exposure of hot, humid and inclement weather conditions during summer monthsRequirements

Special Requirements:

Must possess an outgoing personality, honesty and integrityMust be polite, patient and courteous at all timesMust treat others with kindness and respectMust follow scheduleMust interact well with members, guests and staffAbility to understand and follow posted rules and proceduresAbility to follow directions from a supervisorAbility to effectively communicate in a professional and friendly manner to members, guests and staff.Must have knowledge of proper way to serve, set up and clear tables Must be able to work fast and safelyMust have working knowledge of cocktailsMust have good coordination and balanceMust be personable, responsible and willing to work in a team environmentMust learn and be able to properly execute the POS system (Jonas) Must be a minimum age of 18 years and TABC certified to serve alcohol.Physical Functions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, balance stoop, kneel, crouch, crawl and/or sit up to eight hours per day.

Use hands to finger, handle, or feel objects, tools and/or controls.Reach with hands and arms.Hearing and talking sufficient enough to communicate with members, guests and staff.Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Frequent lifting objects 10-20 lbsOccasional lifting up to 50 lbs.Required to spend long periods on own feetIndependent mobility through clubhouse