Golf Shop Manager / Merchandise Manager

The Country Club of Orlando is seeking a personable, organized, and service-driven professional to lead the day-to-day retail operations of the Golf Shop. The Merchandise Manager plays an important role in delivering an exceptional retail experience for Club members and their guests while supporting the Golf Department’s overall service and financial objectives.

Working closely with the Director of Golf and Head Golf Professional, this position is responsible for merchandise planning, purchasing, inventory management, visual merchandising, and daily Golf Shop operations. The ideal candidate will have a strong understanding of golf retail, an eye for presentation and product selection, and a genuine passion for providing personalized service in a premier private-club environment.

Member & Guest Experience

Provide exceptional, personalized service to Club members and their guests.

Develop strong relationships with members and maintain an understanding of their preferences, sizes, favorite brands, and purchasing habits.

Assist members with product selection, special orders, and personalized merchandise requests.

Anticipate member needs and provide knowledgeable recommendations in a professional and welcoming manner.

Answer Golf Shop calls and assist with tee-time reservations and member inquiries as needed.

Merchandise Buying & Planning

Assist the Director of Golf and Head Golf Professional with the planning and purchasing of men’s and women’s apparel, accessories, golf equipment, and Club merchandise.

Help develop seasonal merchandise assortments based on member preferences, current trends, Club initiatives, and the golf calendar.

Monitor sales trends and member purchasing patterns to help guide future buying decisions.

Track Open-to-Buy (OTB) dollars and maintain appropriate inventory levels.

Build and maintain strong relationships with merchandise vendors and sales representatives.

Assist with vendor appointments, trunk shows, and special retail initiatives.

Merchandising & Golf Shop Presentation

Oversee the appearance, organization, and presentation of the Golf Shop.

Create attractive and compelling displays that highlight new arrivals, seasonal collections, Club-branded merchandise, and featured products.

Ensure merchandise is properly priced, tagged, stocked, and presented at a high standard.

Maintain organized and efficient storage areas.

Maintain artwork and logo files and ensure the quality and accuracy of Club-branded merchandise.

Inventory & Retail Operations

Oversee the receiving, pricing, tagging, stocking, and processing of merchandise.

Maintain accurate inventory records and reconcile merchandise activity with accounting.

Manage daily retail activity through the Club Essentials point-of-sale system.

Coordinate monthly physical inventories and maintain appropriate inventory controls.

Monitor inventory levels and aged merchandise and make recommendations regarding replenishment and sell-through.

Manage Golf Shop special orders and maintain accurate documentation.

Assist with ordering Golf Shop supplies, gift bags, and other retail necessities.

Golf Operations & Events

Assist with merchandise needs for member-sponsored outings, tournaments, and special events.

Assist with sourcing, ordering, organizing, and distributing tournament and event merchandise.

Work closely with the Golf Professional Staff to ensure retail initiatives support the Golf Department and Club calendar.

Support other Golf Department initiatives and Club events as needed.