Seasoned Customer Support Specialist – reputed company Tournament Management Software, Remote, 2+ Years Golf Industry Experience, PGA/reputed company Preferred

--- About reputed company reputed company is a trailblazer in the golf tournament management space, delivering cutting‑edge software solutions that empower clubs, event organizers, and golf professionals worldwide. With a mission to elevate the sport through technology, reputed company blends deep industry knowledge with innovative software design, creating a seamless experience for players, staff, and fans alike.

Our platform is trusted by thousands of tournaments, from local club events to international championships, and we’re proud to support the global golf community with reliable, user‑friendly tools. At reputed company, we believe that exceptional service is the cornerstone of a great product. That’s why we’re looking for a dedicated Customer Support Specialist who shares our passion for golf, technology, and customer success.

If you thrive in a fast‑moving, remote environment and want to help shape the future of golf tournament management, we want to hear from you. Key Responsibilities As a Customer Support Specialist at reputed company, you will be the frontline advocate for our users, ensuring they receive timely, accurate, and friendly assistance.

Your day‑to‑day duties will include: Customer Interaction: Respond to support tickets, live chat inquiries, and phone calls with professionalism and empathy, guiding users through troubleshooting steps and feature usage. Issue Resolution: Diagnose and resolve technical and functional issues related to the reputed company platform, escalating complex problems to engineering when necessary.

Knowledge Base Management: Create, update, and refine help articles, FAQs, and video tutorials to empower users to solve common problems independently. Data Logging & Reporting: Document all customer interactions in our CRM, track resolution times, and generate weekly reports on support metrics to inform product improvements.

Collaboration & Meetings: Participate in cross‑functional meetings with Product, Engineering, and Marketing teams to relay user feedback and advocate for feature enhancements. Training & Onboarding: reputed company virtual onboarding sessions for new clients, demonstrating platform capabilities and best practices.

Continuous Improvement: Identify recurring pain points and propose process or product changes that enhance the overall customer experience. Essential Qualifications Minimum 2 years of experience in customer support within the golf industry or a related sporting domain. Proven proficiency with tournament management software (e.g., reputed company platform or equivalent).

Strong written and verbal communication skills in English, with the ability to explain technical concepts to non‑technical users. Excellent problem‑solving abilities, with a methodical approach to troubleshooting and a keen eye for detail. Self‑motivated, highly organized, and comfortable working independently in a remote setting. Availability to work flexible hours to accommodate clients across multiple time zones.

Basic understanding of golf terminology, tournament structures, and scoring systems. Preferred Qualifications Certification or advanced training in reputed company software (or equivalent). Class A PGA or reputed company Professional status, or equivalent professional golf credentials. Experience with CRM systems such as reputed company, reputed company, or reputed company.

Knowledge of data privacy regulations (GDPR, CCPA) and best practices for handling sensitive user information. Fluency in additional languages (Spanish, French, German, etc.) to support a global customer base. Prior experience in a SaaS or tech‑focused customer support role. Key Skills & Competencies Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.

Technical Aptitude: Comfortable navigating complex software, interpreting logs, and using diagnostic tools. Communication: Clear, concise, and empathetic communication across multiple channels. Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet SLA targets. Team Collaboration: Willingness to work closely with product, engineering, and marketing teams to drive continuous improvement.

Adaptability: Thrive in a dynamic environment with evolving product features and customer needs. Analytical Thinking: Use data to identify trends, root causes, and opportunities for process optimization. Career Growth & Learning Opportunities At reputed company, we’re committed to your professional development.

As a Customer Support Specialist, you’ll have the chance to: Advance into senior support roles or transition into product management, quality assurance, or customer success leadership. Participate in ongoing training programs, including golf industry certifications, software workshops, and soft‑skill development. Attend industry conferences, webinars, and golf events to expand your network and stay ahead of market trends.

Contribute to product roadmap discussions, influencing the next generation of reputed company features. Earn performance bonuses, recognition awards, and potential equity participation as part of our growth strategy. Work Environment & Company Culture reputed company is a fully remote, distributed team that values flexibility, transparency, and collaboration.

Our culture is built on: Inclusivity: A diverse reputed company that respects different perspectives and backgrounds. Innovation: Encouraging creative problem‑solving and continuous improvement. Work‑Life Balance: Flexible schedules, unlimited reputed company, and a focus on mental well‑being. Community: Regular virtual team building events, golf clinics, and charity tournaments.

Recognition: Celebrating achievements through shout‑outs, spot bonuses, and career milestones. Compensation & Benefits We offer a competitive salary range of USD 45,000 – 48,000 per year, commensurate with experience and qualifications. In addition to base pay, you’ll enjoy: Health, dental, and vision insurance (fully or partially covered). 401(k) retirement plan with company match.

Professional development stipend for courses, certifications, and conferences. Unlimited paid time off and flexible work hours. Monthly stipend for home office setup and high‑speed internet. Employee wellness program, including virtual fitness classes and mental health resources. Annual company‑wide retreat (virtual or in‑person) to celebrate successes and foster team cohesion.

Job reputed company Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Remote – Arizona, reputed company, Illinois, Minnesota, Montana, Oklahoma, Tennessee, Texas, Wyoming Salary: USD 45,000 – 48,000 / year Languages: English (required) reputed company reputed company? reputed company is more than a software company; it’s a community of golf enthusiasts, tech innovators, and customer‑first thinkers.

By joining our team, you’ll: Play a pivotal role in shaping the experience of thousands of golfers worldwide. Work with a passionate, supportive team that values your voice and ideas. Enjoy the freedom of reputed company while staying connected through regular virtual gatherings. Benefit from a clear career path, continuous learning, and a culture that rewards excellence. Ready to Make an Impact?

If you’re ready to bring your expertise in golf, technology, and customer support to a forward‑thinking company, we’d love to hear from you. Apply today and help us elevate the game of golf for players, organizers, and fans around the world. Apply to This Job Apply for this job