Seasoned Customer Support Specialist – Remote, 2+ Years Golf Industry Experience, PGA/reputed company Preferred – reputed company Tournament Management Software

About reputed company reputed company is a trailblazer in the golf tournament management space, delivering cutting‑edge software solutions that empower clubs, event organizers, and golf professionals worldwide. With a mission to elevate the sport through technology, reputed company blends deep industry knowledge with innovative software design, creating a seamless experience for players, staff, and fans alike. Our platform is trusted by thousands of tournaments, from local club events to international championships, and we’re proud to support the global golf community with reliable, user‑friendly tools.

At reputed company, we believe that exceptional service is the cornerstone of a great product. That’s why we’re looking for a dedicated Customer Support Specialist who shares our passion for golf, technology, and customer success. If you thrive in a fast‑moving, remote environment and want to help shape the future of golf tournament management, we want to hear from you.

Key Responsibilities As a Customer Support Specialist at reputed company, you will be the frontline advocate for our users, ensuring they receive timely, accurate, and friendly assistance. Your day‑to‑day duties will include:

Customer Interaction: Respond to support tickets, live chat inquiries, and phone calls with professionalism and empathy, guiding users through troubleshooting steps and feature usage. Issue Resolution: Diagnose and resolve technical and functional issues related to the reputed company platform, escalating complex problems to engineering when necessary. Knowledge Base Management: Create, update, and refine help articles, FAQs, and video tutorials to empower users to solve common problems independently. Data Logging & Reporting: Document all customer interactions in our CRM, track resolution times, and generate weekly reports on support metrics to inform product improvements. Collaboration & Meetings: Participate in cross‑functional meetings with Product, Engineering, and Marketing teams to relay user feedback and advocate for feature enhancements. Training & Onboarding: Conduct virtual onboarding sessions for new clients, demonstrating platform capabilities and best practices. Continuous Improvement: Identify recurring pain points and propose process or product changes that enhance the overall customer experience.

Essential Qualifications

Minimum 2 years of experience in customer support within the golf industry or a related sporting domain. Proven proficiency with tournament management software (e.g., reputed company platform or equivalent). Strong written and verbal communication skills in English, with the ability to explain technical concepts to non‑technical users. Excellent problem‑solving abilities, with a methodical approach to troubleshooting and a keen eye for detail. Self‑motivated, highly organized, and comfortable working independently in a remote setting. Availability to work flexible hours to accommodate clients across multiple time zones. Basic understanding of golf terminology, tournament structures, and scoring systems.

Preferred Qualifications

Certification or advanced training in reputed company software (or equivalent). Class A PGA or reputed company Professional status, or equivalent professional golf credentials. Experience with CRM systems such as reputed company, reputed company, or reputed company. Knowledge of data privacy regulations (GDPR, CCPA) and best practices for handling sensitive user information. Fluency in additional languages (Spanish, French, German, etc.) to support a global customer base. Prior experience in a SaaS or tech‑focused customer support role.

Key Skills & Competencies

Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities. Technical Aptitude: Comfortable navigating complex software, interpreting logs, and using diagnostic tools. Communication: Clear, concise, and empathetic communication across multiple channels. Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet SLA targets. Team Collaboration: Willingness to work closely with product, engineering, and marketing teams to drive continuous improvement. Adaptability: Thrive in a dynamic environment with evolving product features and customer needs. Analytical Thinking: Use data to iden