WCC Locker Room Manager

Position Description This full-time, year-round position is responsible for delivering an exceptional member and guest experience while upholding the standards of a high-end, private, member-owned club. The role supports daily locker room operations, shoe services, member relations, and overall facility excellence during the main season (April-November) with off-season responsibilities shifting to F&B, Valet, Housekeeping, or other areas assigned by the Clubhouse Manager. The Locker Room Manager is far more than a maintenance position — it is one of the most visible and impactful hospitality roles in the club. This individual directly shapes how members and guests feel about their time here, from the moment they arrive to the moment they leave. A great Manager doesn't wait to be asked; they anticipate, engage, and deliver memorable service every single day. This role is fundamental to the club's culture, its reputation for excellence, and the overall member experience. Wayzata Country Club General Standards · Know and understand the Wayzata Mission Statement · Understand the impact of your role on Wayzata’s Business Success · Adhere to Standard Operating Procedures and instructions from Superiors · Be counted on to deliver on commitments · Take ownership in identifying/solving problems · Take initiative to get things done, even when it’s outside of the job description · Continuously improve work quality and the capacity to take on more work · Consistent in your work product, attitude and commitment to Wayzata · Courteous and respectful to members, guests and co-workers · Elevate your co-workers through teamwork and cooperation · Take workplace safety seriously for yourself and your co-workers · Conduct yourself in accordance with Club policies as stated in the employee handbook (i.e.. Ethical standards, harassment, discrimination, drug free workplace, off-duty conduct and conduct at work) · Arrive on time as scheduled and ready to work · Maintain a personal appearance in line with Club policy, including uniform requirements · Show a positive work attitude every day · Show sound judgment and make good decisions at all times Requirements Knowledge: Familiarity with golf culture and etiquette is highly preferred. Interpersonal Skills: Exceptional communication skills with the ability to exercise discretion and maintain confidentiality. Physical Requirements: Ability to stand for extended periods and lift up to 30 lbs. (e.g., laundry bags or beverage crates). Responsibilities Greet members and guests warmly, cultivating a comfortable, high-touch environment. Provide outstanding customer service to all members and guests, ensuring consistently exceptional experience. Oversee the Shoe Service program, including cleaning, polishing, and spike replacement for golf and street shoes. Serve as a club concierge by providing accurate information regarding daily club events, tournament schedules, and course conditions. Maintain and manage the Member Locker List and coordinate locker assignments and turnover. Learn and operate the Trackman Golf Simulator. Develop a thorough understanding of club operations and uphold the standards expected of a high-end private club. Always maintain a professional appearance, including proper uniform and grooming standards. Execute daily operational duties in accordance with scheduling and coverage needs. Take responsibility and ensure each shift is properly prepared for the next team member. Communicate clearly, concisely, and professionally. Demonstrate strong listening skills and a team-first mindset. Perform all duties in accordance with established training and service standards. Maintain a strong working knowledge of all golf programs and daily activities. Coordinate with Maintenance and Housekeeping to ensure all facilities and equipment remain in excellent condition. Assist in other Club areas during peak times. Winter/Closing Tasks Deep Cleaning: Oversee comprehensive cleaning of all lockers, showers, and lounge areas. Locker Audits: Clean lockers, ensure all personal items are stored properly. Inventory & Purchasing: Inventory remaining supplies (linens, amenities) and prepare budget for the upcoming season. Maintenance Coordination: Work with club management to coordinate repairs, painting, or renovations of the locker room facility. Administrative Reporting: Prepare a report for the Board/General Manager regarding the season’s operations, member feedback, and suggestions for improvement. Qualifications Minimum 2–3 years of experience in hospitality, private clubs, or luxury service. Strong interpersonal skills; natural ability to engage members and guests. Detail-oriented and proactive problem solver. Ability to manage staff and work with POS systems. Key Takeaways for Success Visibility: The manager should be visible and accessible. Integrity: Because this role involves a master key to all lockers and member valuables, high integrity is crucial. Proactivity: A great manager doesn't wait to be asked; they anticipate member needs. Pay: $16.00 - $20.00 per hour Benefits: 401(k) matching Employee discount Health insurance Health savings account Paid time off Vision insurance Education: High school or equivalent (Preferred) Experience: Custodial: 1 year (Preferred) Work Location: In person