About the position
TPC Boston is a private golf course that is committed to resource conservation, water quality management, integrated pest management, wildlife/habitat management and education/outreach. The Golf Shop Coordinator works with the Assistant Golf Professionals to serve Members and Guests in the Golf Shop. This role is influential in generating retail sales for the club and ensures that players and guests have a smooth and enjoyable golf experience.
Responsibilities
Assist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possibleGreet and welcome Members and Guests in a professional and courteous mannerCommunicate clearly and professionally with Members, Guests, and fellow staff MembersAnswer questions and provide assistance and information to Members & GuestsAnswer telephones to schedule future starting times and communicate information in a pleasant and professional manner.Accurately record time and date of reservation in the online reservation systemMake corrections and update online reservation system as appropriate when reservations have been filled or canceledEmail and telephone members/guests to verify advance reservationsAdvises guests of any abnormal golf course conditions (overseeding, aerification etc.)Communicate with local hotels/resorts concerning golf course profile (conditions)Accurately open, operate and close the point of sale system per the Club Operations ManualHandles and count cash, make accurate change, record credit cards, gift certificates and Member charges described by standard operating proceduresCollect green fees, car fees, and other incomesAssist with physical inventories as requiredAssist with the daily cleaning of the golf shop to ensure continued cleanliness and appearance of the Golf Shop, storage areas, and merchandise displaysEnsure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standardsProfessionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques.Anticipate the needs of Members and Guests and offer appropriate merchandise alternativesAssist with all closing procedures for the Golf ShopCommunicate up to date information accurately and effectively using radio communications to all areas of the golf course (i.e. Caddie master, outside operations, maintenance, etc.)Special projects or other duties as assignedRequirements
High school education or equivalent educationBasic knowledge of general business practices, retail sales practices and procedures as would be acquired through one to two years of similar experiencePrevious customer experience required