Golf Shop Associate (Springhill - Variable Hours)

**JOB LOCATION**800 Telluride St Aurora, Colorado 80011-7815**City of Aurora, Colorado**It is an exciting time to work for the City of Aurora, we\'re growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision.

Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization.

At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: **Integrity**, **Respect, Professionalism**, and **Customer Service**, and we welcome all who share these values to apply. * Make a difference in the lives of real people every day* Diverse community* Competitive total compensation package* Well-Funded General Employees Retirement Plan* Light rail station minutes away* On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement* Access to innovation workspaces**PRIMARY DUTIES & RESPONSIBILITIES**Golf balls usually end up in the tall grass, but the golf shop stays perfectly on track. **Checking in players and managing reservations takes a friendly face and an honest approach**. **Every visitor deserves to be treated with genuine kindness and respect**.

Serving the local public means **doing the right thing is always the top priority**. Stressful moments need a **calm and professional attitude** to keep things moving. **Making the customer experience the main focus** ensures everyone has a good time. Lifting fifty pounds or driving a cart keeps the day interesting between office tasks.

Genuine people who value the game and the community will thrive here.Must be 16 years old by time of hire*The starting hiring rate for this role is $17.00/hour.*This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.

The City of Aurora will conduct ongoing screenings of applications on a first-come, first-served basis; as soon as we determine we have a qualified pool of applicants, this position may close quickly and without notice.*\\*\\* This job announcement is for collecting candidate applications for current and future Golf Shop Associates.

Applicants will be contacted only when a position need is identified, and their qualifications match the position\'s needs. \\*\\***The selected applicant(s) will undergo the following conditions:** Background Check (if over 18)**Position overview:**Performs a variety of manual and skilled functions associated with daily golf shop operations at one of the city owned golf courses.

Primary focus of position is providing exceptional customer service aimed at maximizing customer experiences. The Golf Division operates the courses as a division of the Parks, Recreation and Open Space Department**PRIMARY DUTIES & RESPONSIBILITIES*** Performs functions in person and over the phone related to golfers checking in to play, making reservations or general informational inquiries.

Daily functions include, but are not limited to, providing exceptional customer service, cash handling, POS and reservation systems, assist with customer inquiries/concerns, communicate issues appropriately with maintenance and outside service staff, provide retail, tournament and club/league assistance and monitor flow of play on the course* Assist with various programming and or marketing activities for the course and Golf Division* Those with golf instruction experience may be asked to help with instructional programming* May be issued keys and asked to help with opening and closing responsibilities* Will help with outside service duties when need arises* Performs other related duties as assignedThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.**MINIMUM QUALIFICATIONS & WORKING CONDITIONS**An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.**Education:*** No minimum requirement**Experience:*** No minimum requirement**Preferred Qualifications:*** Previous customer service experience working in a golf shop or similar retail environment**Knowledge:*** Awareness that the customer experience must be the priority if we are to be successful* Understanding that as a government employee, it is our job to serve the public* Awareness of the importance of treating everyone with equal respect and kindness* Awareness of generally accepted cash handling best practices* General knowledge of the traditions surrounding the game of golf**Skills:*** Strong interpersonal skills showcased by a genuinely friendly nature (in-person and phone)* Servant oriented attitude – desire to help customers feel welcome and appreciated* Exhibits a calming influence in conflict situations* Knowing when to offer assistance to help with a situation* Experienced in traditional computer operations and windows-based programs**Abilities:*** Establish and maintain effective working relationships with employees at all levels of organization* Be professional when interacting with fellow-employees and the public* Handle sensitive situations with tact and diplomacy* Communicate effectively both orally and in writing* Know when to call on a supervisor or another more experienced staff member to assist with a situation* Creatively solve problems, negotiate and handle stressful situations in a positive manner* Have an open mind and look at situations from multiple perspectives* Take direction and sometimes criticism from superiors in a constructive manner**Licenses and Certifications Required:*** Colorado Driver’s License (at the discretion of the Supervisor)– within three months of being hired**WORKING CONDITIONS****Essential Personnel:**When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.**Physical Demands:*** **Medium -**work that involves lifting/carrying no more than 50 pounds with or without assistance at a time + Continuous standing and walking + Occasional sitting, pushing, pulling, bending, carrying, stooping + Clear vision to read computer monitor and written documents + Speech communication and hearing to maintain communication with employees and citizens + Hand/eye coordination for operation of computer keyboard, golf carts and misc. equipment + Hand/eye coordination for operation of computer keyboard, golf carts and misc. equipment**Work Environment:*** Works primarily indoors but may work outdoors assisting customers and employees with daily play and/or programming activities in varying weather conditions**Equipment Used:*** Uses standard office equipment including personal computer and common office software such as email, internet, Word, Excel and various golf specific software programs* Driving a golf cart will be a frequent requirement of this position.This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026.

The scheduled furlough dates are January 16, April 10, July 2, and December 24.**For Veterans preference:** Please show all of your employment history, including military service and related documentation (DD214) on the application. The City of Aurora is