Private Event Services Manager

Club Location: Ocotillo Golf Club - Chandler, AZ Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. Private Event Services Manager Location: Ocotillo Golf Club Dep artment: Food & Beverage / Catering / Events Reports To: Director of Food & Beverage Employment Type: Full-Time, Exempt Position Summary The Private Event Services Manager is responsible for the successful planning, coordination, and flawless execution of all private events at the Club, including weddings, social functions, member celebrations, corporate outings, golf tournaments, and special club events. This role serves as the primary liaison from contract to completion, ensuring exceptional service delivery, revenue optimization, and unforgettable guest experiences consistent with the Club’s brand and hospitality standards. Key Responsibilities Event Planning & Client Experience Serve as the primary point of contact for clients throughout the entire planning process Assist with menu selections, beverage packages, rentals, décor, and layouts Coordinate with culinary, banquet, audiovisual, golf operations, and clubhouse departments Oversee all timelines, room diagrams, and final confirmations Ensure all details are communicated and executed flawlessly On-Site Event Execution Be present at events as required to ensure proper setup, service flow, staffing, and guest satisfaction Problem-solve in real time with professionalism and grace Act as the lead service ambassador for hosts and VIP guests Maintain high standards of appearance, professionalism, and hospitality Team Leadership & Training Partner with Banquet Managers, Service Managers, and Culinary Leadership Assist in training banquet staff on service standards and event flow Promote a culture of accountability, hospitality, and teamwork Administrative & Financial Oversight Manage event deposits, billing accuracy, and final invoicing Forecast labor needs and coordinate staffing with F&B leadership Track revenue, cost of sales, and budget performance Maintain all event records, timelines, and contracts in the event management system Member Relations & Club Integration Deliver a personalized planning experience for club members and guests Support major club events such as tournaments, galas, holiday events, and themed dining Actively participate in club culture and member engagement initiatives Qualifications & Experience Minimum 3–5 years of experience in private events, catering sales, banquet management, or hospitality events Country club, resort, hotel, or upscale venue experience strongly preferred Proven track record in event sales, client experience, and execution excellence Strong knowledge of banquet service, food & beverage operations, and event logistics Ability to multitask in a high-volume, fast-paced environment Exceptional organizational, communication, and interpersonal skills Proficiency with event management systems, POS, and Microsoft Office Flexible schedule including evenings, weekends, and holidays Core Competencies Hospitality-Driven Leadership Revenue-Focused Sales Approach Relationship Building Attention to Detail Service Recovery & Problem Solving Time & Priority Management Professional Presentation & Communication Compensation & Benefits $56,000 annual salary Performance-based incentive opportunities Health, dental, vision, and retirement benefits Paid time off & holidays Club privileges and dining benefits Professional development & growth opportunities Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Arcis participates in E-Verify, the g