Member Relations Coorindator

Club Location:

Cowboys Golf Club - Grapevine, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Member Relations Coordinator

Cowboys Golf Club | Grapevine, TX

About Us

Cowboys Golf Club is the world's only NFL-themed golf club, set across 18 scenic holes in the rolling hills of Grapevine, Texas. Home to the Arcis Players' Membership, we deliver a one-of-a-kind experience that blends championship golf, rich tradition, and premium hospitality. We're looking for a Member Relations Coordinator who shares our passion for creating exceptional member experiences.

Position Summary

The Member Relations Coordinator serves as the primary point of contact for our membership, ensuring every member feels valued, informed, and engaged with the Club. This role blends customer service, event coordination, and administrative support to strengthen member satisfaction and retention.

Key Responsibilities

Serve as a welcoming, knowledgeable point of contact for current and prospective members, in person, by phone, and by emailManage the new member onboarding process, including welcome communications, orientation, and account setupMaintain accurate member records and membership database, including billing, renewals, and status changesPlan and coordinate member events, clinics, socials, and appreciation functions in partnership with the golf and F&B teamsTrack member engagement and satisfaction, proactively addressing concerns and escalating issues as neededSupport membership sales efforts by fielding inquiries, scheduling tours, and following up with leadsAssist in producing member communications, including newsletters, event invitations, and Club updatesCollect and report on member feedback to help shape Club programming and service standardsCoordinate with golf operations, dining, and events departments to ensure a seamless member experience across all touchpointsUphold the Club's brand standards and hospitality culture in every member interaction

Qualifications

1-3 years of experience in member services, hospitality, customer service, or a related field (private club or golf industry experience a plus)Strong interpersonal and communication skills, with a genuine passion for hospitalityHighly organized with the ability to manage multiple priorities and events at onceComfortable with membership management software, CRM systems, and Microsoft OfficeProfessional, positive demeanor with a member-first mindsetFlexibility to work weekends, evenings, and Club events as neededInterest in golf or sports/entertainment hospitality preferred, but not required

What We Offer

Competitive payGolf privileges and merchandise discountsA dynamic, team-oriented culture at a one-of-a-kind clubOpportunities for growth within Arcis Golf's network of clubs

Location: 1600 Fairway Dr, Grapevine, TX 76051

Cowboys Golf Club is an equal opportunity employer.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.