Banquet Captain- Hope Valley Country Club

Position Description: Banquet Captain Location: Hope Valley Country Club Department: Food & Beverage Reports To: Banquet Manager / Director of Food & Beverage

Position Summary The Banquet Captain is a hands-on leader responsible for the execution of all banquet and special events. This role ensures that room setups, table arrangements, service flow, and staff performance meet the club’s standards of excellence. The Banquet Captain leads by example, communicates clearly, and holds staff accountable to deliver a seamless and professional event experience for members and guests.

Key Responsibilities Leadership & Supervision

Act as the on-site leader for assigned banquet events

Supervise banquet servers, bartenders, and support staff during events

Assign stations and duties, ensuring staff understand expectations

Hold staff accountable for punctuality, appearance, service standards, and professionalism

Provide real-time coaching, corrections, and support during events

Event Setup & Execution

Read and understand banquet event orders (BEOs) in detail

Oversee accurate room setups, including:

Table styles (rounds, classroom, U-shape, boardroom, etc.)

Proper table spacing and alignment

Linen placement, chair setup, and décor positioning

Ensure correct place settings, glassware, flatware, and centerpieces are properly set and consistent

Verify all setup details are completed on time and to club standards

Service Standards

Lead and coordinate food and beverage service during events

Ensure proper service timing, plate presentation, and clearing procedures

Maintain consistent service flow between kitchen, bar, and service staff

Anticipate guest needs and resolve issues promptly and professionally

Uphold hospitality standards expected of a private country club

Communication & Coordination

Serve as the primary point of contact during events for management, kitchen staff, and banquet team

Communicate changes or special requests clearly to staff

Relay feedback, issues, or staffing concerns to management after events

Accountability & Closing Duties

Conduct pre-event and post-event walkthroughs

Ensure breakdown and reset of rooms are completed correctly

Confirm all equipment, furniture, and supplies are properly stored

Report staff performance issues or successes to management

Qualifications & Skills

Prior banquet or event service experience required

Supervisory or leadership experience preferred

Strong understanding of banquet room setups and table configurations

Knowledge of formal and informal service styles

Ability to lead, motivate, and hold staff accountable

Excellent communication and problem-solving skills

Professional demeanor and attention to detail

Ability to stand, walk, and lift up to 40 lbs during events

Expected Leadership Traits

Leads by example

Organized and detail-oriented

Calm under pressure

Respectful, firm, and fair with staff

Takes ownership of the event from setup through breakdown