Event Operations Manager

Position Summary

The Event Operations Manager is responsible for leading and overseeing all banquet and event service operations at The Club at Holliday Farms. This position manages Banquet Leads and event service staff while ensuring all events are executed at the highest level of hospitality, professionalism, organization, and efficiency.

The Event Operations Manager works closely with the Food & Beverage leadership team, culinary team, sales/event coordinators, and club leadership to create exceptional experiences for members and guests while maintaining operational excellence and team accountability.

General Duties

Oversees all banquet and event operations for club and member events, weddings, golf outings, social functions, and private events.Leads, develops, schedules, and manages Banquet Leads and banquet service staff.Ensures all events are executed according to Banquet Event Orders (BEOs), club standards, and member expectations.Coordinates staffing levels and labor planning for all events and banquet functions.Conducts pre-event meetings with banquet leads and service staff to review timelines, expectations, service standards, and event details.Maintains a strong floor presence during events to ensure smooth execution, service quality, and guest satisfaction.Oversees event setup, service execution, breakdown, and post-event cleanliness standards.Collaborates with the Executive Chef, culinary team, and Food & Beverage leadership to ensure proper timing and communication between front and back of house operations.Trains, mentors, and coaches banquet leads and service staff on hospitality standards, service techniques, professionalism, and operational procedures.Assists in recruiting, onboarding, training, evaluating, and developing banquet team members.Creates and promotes a positive team culture focused on accountability, hospitality, teamwork, and member experience.Addresses and resolves member and guest concerns professionally and promptly.Maintains inventory and organization of banquet equipment, service ware, linens, and event supplies.Ensures banquet areas consistently meet cleanliness, safety, and presentation standards.Assists in implementing service standards, operational systems, and efficiency improvements within the banquet department.Reviews event billing accuracy and assists with proper event charge reconciliation when necessary.Attends leadership meetings and collaborates with department managers on club programming, events, staffing, and operational improvements.Assists with club-wide events and other Food & Beverage operational needs as directed.Performs additional duties assigned by club leadership.Qualifications

Prior leadership experience in banquet operations, hospitality, restaurants, private clubs, hotels, or event management preferred.Strong leadership, communication, organizational, and problem-solving skills.Ability to lead large teams in fast-paced environments while maintaining professionalism and attention to detail.Availability to work nights, weekends, holidays, and club events as needed.Passion for hospitality and creating exceptional guest experiences.Licenses and Certifications

Food Safety Certification preferred.Alcohol Beverage Certification required or obtainable upon hire.Pay: From $50,000.00 per year

Benefits:

401(k)Dental insuranceEmployee discountHealth insurancePaid time offVision insuranceWork Location: In person