About the Role
## Key Role Overview
The Club Manager is a senior operational leader responsible for overseeing multiple departments within a private club, typically reporting to the General Manager or serving as the highest-ranking on-site leader. This role focuses on ensuring operational efficiency, financial performance, and an exceptional member experience, and may assume departmental head responsibilities where needed. The Club Manager also drives staff development, fosters a positive culture, and supports sales and programming to enhance member engagement.
## What are the Key Responsibilities?
- Collaborate with the General Manager, if applicable, to prepare and manage the annual financial budget using forecasting, cost controls, labor management, and revenue-generating programs to achieve financial goals.
- Collaborate with department heads to provide guidance on operational matters across Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
- Lead recruitment, selection, training, development, and performance management of employees to align value, service, and member satisfaction.
- Oversee scheduling and budgeting of labor costs, ensuring accurate time reporting and adherence to time management policies.
- Attend and lead department head staff meetings and sales meetings, providing direction and input on operational matters.
- Assume responsibilities of department heads (e.g., Food & Beverage Director) and manage daily operations when departmental leadership is not present.
- Partner with Membership and Private Events sales teams to support development of sales strategies and promote a strong sales culture.
- Promote the club and maintain high levels of professionalism while providing quality service to members and guests.
- Work with the Member Experience team to design and coordinate social events and develop the club's annual event calendar to improve member retention and engagement.
- Communicate effectively with members on group and individual levels to ensure expectations are met and exceeded.
- Reinforce service standards focused on warm welcomes, creating memorable moments, and providing fond farewells.
- Be visible in the club during peak hours, actively engaging with members and guests to enhance their experience.
## What are the Required Qualifications?
- High school diploma or equivalent.
- Minimum of 3 years of experience in club management, hospitality, or a related field.
- Minimum of 1 year of experience managing budgets with the ability to make sound judgments in expense allocation to impact profitability.
## What are the Preferred Qualifications?
- Bachelor's degree or equivalent.
- Preferred certifications: Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification.
- Experience handling highly confidential information, such as member and employee data.
- Proficient computer skills, including spreadsheet software.
- Strong communication and leadership skills.
## Compensation & Benefits
- Salary range: Not specified in the posting.
- Key benefits include medical, dental, and vision coverage.
- Life insurance.
- Short-term and long-term disability insurance.
- 401(k) retirement savings plan.
- Generous paid time off and leave programs (time off as required by applicable law is also provided for part-time team members).
- Actual base pay is determined by skills, experience, education, location, and—if non-exempt—hours worked.
## Additional Information
- Work arrangement / location: Not specified in the posting.
- Not all roles at Invited are full-time; full-time team members have access to the comprehensive benefits package.
- Invited is an Equal Employment Opportunity Employer.
- The posting outlines general requirements and is not a comprehensive list of duties; additional duties may be assigned as needed.
- For more details on benefits, the posting references www.invitedbenefits.com and Invited Jobs resources.