About the Role
## Key Role Overview
The Club Manager is a senior operational leader responsible for overseeing multiple departments within a private club to ensure efficient operations, high member satisfaction, and adherence to club standards. This role supports financial management, staff recruitment and development, event programming, and may act as a departmental head when needed. The position focuses on driving a positive service culture and delivering exceptional member experiences.
## What are the Key Responsibilities?
- Prepare and manage the annual financial budget in collaboration with the General Manager, using forecasting, cost controls, labor management, and revenue-generating programs to achieve financial goals.
- Provide operational guidance to department heads across Agronomy, Facilities, Fitness & Wellness, Food & Beverage, Golf Operations, Member Experience, and Sales.
- Lead recruitment, selection, training, development, and performance management of employees to align service and member satisfaction with club values.
- Oversee scheduling and labor budgeting, ensure accurate time reporting and adherence to time management policies.
- Attend and lead department head staff meetings and sales meetings, offering direction and input on operational matters.
- Assume departmental head responsibilities (e.g., Food & Beverage Director) and manage daily operations when a department head is not present.
- Partner with Membership and Private Events sales teams to support sales strategies and promote a strong sales culture.
- Promote the club and maintain professionalism while delivering quality service to members and guests.
- Work with Member Experience to design and coordinate social events and the club's annual event calendar to enhance member retention and engagement.
- Communicate with members at group and individual levels to meet and exceed expectations.
- Reinforce and promote exceptional service by delivering warm welcomes, creating memorable moments, and providing fond farewells.
- Be visible during peak hours and actively engage with members and guests to enhance their experience.
## What are the Required Qualifications?
- High school diploma or equivalent.
- Minimum of 3 years of experience in club management, hospitality, or a related field.
- Minimum of 1 year of experience managing budgets with the ability to make sound judgments in expense allocation to impact profitability.
## What are the Preferred Qualifications?
- Bachelor's degree or equivalent.
- Preferred certifications: Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification.
- Experience handling highly confidential information, including member and employee data.
- Proficiency with computers and spreadsheet software.
- Strong communication and leadership skills.
## Compensation & Benefits
- Salary range not specified.
- Medical, dental, and vision coverage.
- Life insurance.
- Short-term and long-term disability insurance.
- 401(k) retirement savings plan.
- Generous paid time off and leave programs (time off as required by applicable law is also provided for part-time team members).
## Additional Information
- Actual base pay will be determined by skills, experience, education, location, and—if in a non-exempt role—hours worked.
- While not all roles at Invited are full-time, full-time team members have access to the comprehensive benefits package listed above.
- Visit www.invitedbenefits.com for full details on benefits.
- Invited is an Equal Employment Opportunity Employer.
- The job posting outlines general requirements and is not a comprehensive list of duties; additional duties may be assigned as needed to ensure smooth club operation.
- Work arrangement and specific club location are not specified in the posting.