DIRECTOR OF RACQUET SPORTS

POSITION SUMMARY The Director of Racquet Sports is responsible for managing and executing all tennis and pickleball programs at Colorado Springs Country Club. This position combines strategic program development, member instruction, youth program supervision, and facility coordination to deliver exceptional racquet sports experiences aligned with CSCC's vision of becoming members' favorite place to gather, socialize, and recreate. Compensation: $22.00-$24.00/hour (commensurate with certifications, experience, and qualifications), approximately 1,100 hours annually. Lessons income will be separate from hourly wage. Reports to: General Manager Status: Part-time Year-Round Employee (primary hours will be worked during outdoor seasons) STRATEGIC ALIGNMENT This position directly supports CSCC's Strategic Plan to create and sustain a compelling member experience by: Creating a fun and professional environment Increasing frequency of member visits through engaging programming Offering relevant recreational experiences for members of all ages and abilities Encouraging gathering and social interaction across member demographics Establishing CSCC as a favorite place for members to socialize and recreate Implementing best practices from successful clubs nationwide KEY RESPONSIBILITIES Program Management & Strategic Development Plan, coordinate, and execute comprehensive tennis and pickleball programming including USTA teams, junior programs, cardio tennis, clinics, leagues, and member events Supervise and coordinate all other support staff and as applicable the Head Tennis Professional and Head Pickleball Professional and/or independent contractors Develop seasonal program calendars serving all demographics (youth, adults, families, seniors) Research and implement best practices from other successful country clubs Monitor program quality, participation levels, and member satisfaction Identify opportunities to increase member visit frequency and engagement Prepare annual tennis & pickleball calendar; submit to Board for approval; publish in February/March Develop and implement a good balance of intra-Club organized play & tournaments; alternative to USTA play Instruction & Teaching Provide private and group tennis and pickleball lessons for all ages and skill levels (lesson fees collected through club, processed via payroll) Lead club-sponsored clinics and complimentary member drills Supervise and deliver youth programs with age-appropriate instruction Adapt teaching methods to accommodate diverse abilities and experience levels Establish and maintain high-quality instruction standards emphasizing positive reinforcement, active learning, and age-appropriate coaching methodologies Ensure consistency in coaching approach and service excellence across all staff and programs Member Relations & Engagement Build positive relationships with members to understand preferences and encourage participation Foster inclusive, welcoming environment for players of all skill levels Address member concerns professionally and escalate to management when appropriate Create fun engaging experiences that encourage members to gather and build friendships Promote racquet sports as integral part of the CSCC lifestyle Demonstrate exceptional hospitality and service philosophy in all member and guest interactions Administrative & Communication Duties Manage court scheduling, reservations, and facility utilization Respond promptly to member inquiries via phone, email, and in-person Create and approve all group communications from racquet sports staff using club technology platforms (emails, newsletters, website, social media) Order and maintain equipment and supplies within budget parameters Track program participation, revenues, and prepare reports for management Attend and actively participate in monthly Activities Committee meetings Collaborate with committees to understand needs and implement improvements Safety & Youth Protection Maintain current Safe Sport certification and comply with all youth protection policies Ensure safe environment for all participants, especially minors Maintain current CPR/First Aid certification Follow club emergency protocols and document incidents appropriately Conduct regular safety inspections of courts, equipment, and facilities Ensure proper equipment maintenance and safety standards Facility Operations Set up and take down temporary pickleball courts using tape (daily as needed) Maintain clean and organized facilities including courts, tennis office, and surrounding areas Perform general maintenance and cleanup tasks to ensure professional appearance and safe conditions Ensure proper storage, care, and accountability of all racquet sports equipment and supplies Enforce club Bylaws/Rules, safety protocols, and member conduct policies Monitor facility usage to optimize court availability Collaboration & Teamwork Work cooperatively with Food & Beverage, Facilities, and other departments for events Coordinate with Activities Committee on strategic planning and member feedback Partner with independent contractor professionals to ensure unified, high-quality member experience Participate in club-wide initiatives to enhance overall member satisfaction Continuous Improvement Conduct and analyze member satisfaction surveys (targeting measurable improvement goals) Stay current with racquet sports instruction trends and best practices Benchmark programs against peer clubs to ensure competitive offerings Attend relevant professional development opportunities when available Professional Standards & Conduct Maintain professional appearance consistent with country club environment (country club attire, clean shoes) Arrive early to prepare facilities and materials prior to scheduled programs (minimum 10 minutes) Model positive, enthusiastic, and welcoming demeanor in all interactions Demonstrate flexibility and team-player attitude in supporting overall club operations Maintain professional communication standards (concise, proofread, respectful) Handle challenges constructively and maintain positive attitude regarding weather, scheduling, and operational adjustments QUALIFICATIONS Required: RSPA, PTR, and/or PPR certification (or actively pursuing certification) Knowledge of USTA team operations Demonstrated experience teaching tennis and/or pickleball to all ages, including youth Ability to work outdoors in all weather conditions Ability to lift up to 50 pounds Strong communication and customer service skills Proficiency with technology and scheduling systems Must pass comprehensive background check Safe Sport Certification (or obtain within 30 days of hire) CPR/First Aid certification (or obtain within 90 days of hire) Preferred: Previous country club or private club experience Experience managing racquet sports programs across multiple demographics Experience with youth program development and supervision Demonstrated ability to increase member engagement and participation SCHEDULE Seasonal position with variable hours: Peak season (May-August): ~30+ hours/week Shoulder season (April, September-October): ~20+ hours/week Off-season (November-March): ~10 hours/week Schedule includes evenings, weekends, and holidays as needed to support member programming. BENEFITS Competitive hourly rate Additional income opportunity through private/group lesson fees Club-provided uniform shirts Club-provided shift meal Professional development and certification support BACKGROUND CHECK & YOUTH SAFETY All candidates will be subject to comprehensive background check. Position requires regular interaction with minors through youth programs, clinics, and junior lessons. Safe Sport Certification is mandatory to ensure the highest standards of youth protection and safety. TO APPLY Submit resume, cover letter, and list of references to Kevin Sanger, General Manager, at KevinS@cscountryclub.com prior to February 20, 2026.