Golf Shop Attendant

FLSA Status: Non-Exempt Department: Golf Operations Reports to: Golf Operations Manager General Purpose: This position will be responsible for assisting with day-to-day operations of the pro shop. Assist Golf Operations Manager and Head Golf Professional daily on given tasks. Key duties/responsibilities of the Pro Shop Staff Member: Essential Duties: • Promote the game of golf and San Juan Oaks programs, services, and events to all members and guests. • Greet and engage all members and guests entering the golf shop in a professional, friendly, and timely manner. • Answer telephone calls promptly and accurately assist with tee time reservations and general inquiries. • Perform daily golf shop operations, including checking in guests, processing transactions, and opening and closing registers. • Maintain accountabilities for all transactions using the Point-of-Sale system (Club Caddie). • Sell golf merchandise and actively promote and upsell products when appropriate. • Maintain a clean, organized, and visually appealing golf shop, including dusting displays and vacuuming as needed. • Assist with merchandising duties, including tagging, pricing, stocking, and organizing retail displays. • Assist with inventory processes, including month-end counts and reconciliation. • Ensure all members, guests, and employees adhere to golf course rules, policies, and procedures. • Assist in enforcing course policies, including but not limited to cart usage, soft spike requirements, and smoking regulations. • Maintain effective communication with starters and outside services staff regarding guest check-ins and pace of play. • Provide support to guests on the course as needed to enhance the overall guest experience. • Possess and maintains a working knowledge of overall golf operations and standard operating procedures (SOPs). • Assist in overseeing golf shop operations in the absence of management. • Maintain a professional appearance and represent San Juan Oaks in a positive manner at all times. • Perform opening, closing, and mid-shift duties as scheduled. • Perform additional duties as assigned by the Golf Operations Manager. Minimum Requirements: • Minimum high school diploma or equivalent • Minimum of one (1) year experience at a golf course preferred • Must be 18 years of age Preferred Qualifications: • Previous experience in a fast-paced hospitality environment • Retail or point-of-sale (POS) experience preferred. Physical Demands: Stands, walks, talks and hears. Frequently use hands. Regularly reaches with arms and hands. Occasionally balances, stoops, kneels, crawls, crouches. May lift up to 25 pounds. Occasionally works in wet or humid conditions; may come into contact with fumes or airborne particles; toxic or caustic chemicals. The noise level is moderate. Certificates/Licenses: Valid Driver’s License Job Knowledge, Skill, and Ability Preferences: • Fluent in English speaking, writing, and understanding. • Strong ability to multitask. • Strong communication skills • Strong customer service skills, with the ability to interact with members in a professional manner, demonstrating courtesy, tact, and good judgment at all times. • Must be able to convey facility policy/procedures accurately and fairly. • Knowledge and understanding of all aspects of outside golf operations and service. • Ability to operate a golf cart safely. • Attention to cleanliness and safety. • Patience and customer-oriented approach • Professional and courteous demeanor • Demonstrate a strong commitment to company values. • Exceptional personal hygiene and positive representation of the organization, our employees, clients, and vendors This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. Job Type: Part-time Pay: $18.00 - $19.00 per hour Benefits: • Employee discount • Flexible schedule • Paid time off Shift: • 4 hour shift • 8 hour shift • Day shift • Evening shift • Morning shift Application Question(s): • Are you at least 18 years of age? Experience: • Pro Shop : 1 year (Preferred) Work Location: In person