Golf Merchandise Manager

Position Summary: The Golf Merchandise Manager is responsible for leading the golf shop operations. The position provides outstanding services to meet the needs of members and their guests. Responsible for the overall retail operation of the Golf Pro Shop, the Golf Merchandise Manager will create merchandising displays to maximize sales and product turnover, complete inventory, provide superior customer service and ensure an outstanding retail experience for members and guests. Essential Responsibilities: • Responsible for merchandise ordering; including selecting, ordering, and displaying a diverse range of apparel and accessories that align with current trends and member preferences. Maintain optimal inventory levels through regular counts and analysis. • Develop and implement sales strategies, promotions, and special events to drive revenue and enhance member engagement. • Routinely engages with members in the pro shop and events to provide superior customer service, assist, and promote sales. • Answers questions concerning club services and retail. • Controls and manages play, ensures that all members and guests are checked in and billed properly. • Reminds all golf-playing members of rules and regulations governing golf course usage. • Maintains billing charges of members and guests; submits billing charges to accounting department in a timely manner. • Builds and maintains strong relationships with vendors and suppliers to negotiate favorable terms and stay informed about new products and industry trends. • Develops open-to-buy procedures for each category. • Promotes daily Golf Pro Shop sales and superior customer relations. • Plans, promotes, merchandise and markets special events and sales. • Monitors the receiving and checking-in of all merchandise. • Processes all paperwork and coding on invoices. • Assists Assistant Golf Professional with yearly budgets and merchandise goals and strategies. • Coordinates inventories and provides monthly inventory reports. • Maintains all inventory SKU controls for all items in inventory and pricing. • Monitors procedures for special orders and returns. • Signs for and accepts full responsibility for a cash bank to be used for operational needs and cashing member checks. • Assists customers with merchandise selections; works at sales counter as necessary. • Selects, trains, supervises, schedules and evaluates golf shop salespersons. • Creates and maintains an approved vendor list. • Supervises and maintains the point-of-sale (POS) system. • Works with Golf Professionals to select and purchase products for tournaments. • Orders special order merchandise for members. • Charges members and guests for golf car usage. • Works closely with the Gate Attendant to alert staff of incoming guests and requests from members. • Coordinates shop changeovers for special events and seasons. • Attends staff meetings. • Completes other tasks as assigned by the Director of Golf • Maintain an open line of communication with the Membership seeking feedback regarding retail and merchandise. • To carry out supervisory responsibilities in accordance with the policies and applicable regulations of Wycliffe Golf and Country Club. Knowledge and Skill Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. • Management & Coaching Skills • Communication Skills (Listening, Feedback, Presentation, etc.) • Interviewing Skills • Collaboration/Teambuilding • Writing Skills • Strategic Thinking Core Competencies: • Teamwork • Customer focus • Initiative • Respect • Accountability • Judgment Supervisory Responsibilities: This position has supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience • High School Diploma or GED required. • Retail experience in club or hotel/resort setting required. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The Golf Merchandise Manager should have the ability to write routine reports and correspondence. The Golf Merchandise Manager should also have the ability to speak effectively before groups of customers or employees of the club. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk and use hands to finger, handle, or feel. The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.