About the Role
OverviewPosition Summary
The General Manager is responsible for overseeing the daily operations, membership growth, customer experience, staffing, events, and profitability of a modern golf simulator club and entertainment venue. This individual will lead all aspects of the business while creating an energetic, welcoming, and professional golf culture for members and guests.
The ideal candidate is passionate about golf, hospitality, sales, and business operations, with the ability to build a strong community atmosphere while driving revenue and operational excellence.
Experience RequiredPreferred Experience3+ years in hospitality, golf operations, entertainment venue management, or club managementExperience with golf simulators, golf instruction facilities, sports entertainment venues, or country clubs preferredStrong leadership and communication skillsSales and marketing experience highly desirableExperience managing teams and customer-facing operationsSkillsStrong organizational and multitasking abilitiesCustomer-service oriented personalityComfortable with technology and scheduling systemsAbility to work evenings, weekends, and special eventsPassion for golf and hospitality cultureEssential ResponsibilitiesOperations & Facility ManagementOversee daily operations of the golf simulator facilityEnsure simulator bays, technology, bar/lounge areas, and customer spaces remain clean and fully operationalCoordinate maintenance and vendor relationshipsManage scheduling software, memberships, and booking systemsMembership & Sales GrowthDevelop and grow membership programsDrive simulator bookings, leagues, tournaments, lessons, and special eventsBuild relationships with local golfers, businesses, and community groupsCreate promotional campaigns and partnershipsCustomer ExperienceDeliver exceptional hospitality and member serviceCreate a fun, welcoming, country-club style atmosphereResolve customer concerns professionally and quicklyBuild a loyal customer and member baseStaffing & LeadershipHire, train, and supervise staffCreate schedules and manage payroll hoursLead team meetings and establish performance expectationsFoster a positive and accountable work cultureFinancial & Business ManagementMonitor budgets, expenses, and profitabilityManage inventory and vendor orderingTrack membership, revenue trends, and operational KPIsAssist ownership with strategic planning and growth initiativesEvents & ProgrammingOrganize leagues, tournaments, corporate outings, and social eventsCoordinate golf instruction programs and special promotionsDevelop offseason and year-round engagement opportunitiesBenefitsCompetitive salaryPerformance-based bonusesMembership privilegesFlexible scheduling opportunitiesGrowth opportunities within an expanding businessGolf and entertainment perksEquity ownership potential