Spa Coordinator - Part Time

Scottsdale National Golf Club is known for providing distinct, memorable, and genuine levels of service to our Members and Invited Guests and we work hard to provide an elevated hospitality approach day-in-and-day-out. We show up each day ready to support one another by fostering an environment of anticipating needs, creating meaningful connections, and challenging ourselves to be better than we were the day before. Our Spa Coordinator role is an important position for our team, and we will look to you to lead by example, set high standards for the department and promote a work environment that doesn’t settle for anything less than producing high quality results. In this position, you will work closely with the Spa Supervisor in a highly collaborative manner to build lasting relationships with Members and Invited Guests and maintain our exceptional service quality. You will have a strong sense of accountability within the department, assume ownership of communication priorities across our collective teams, and reinforce our instilled values with each interaction. In addition, it is expected that you will work closely and collaboratively with our Food and Beverage, Member Services, Membership/Events, Professional Golf Staff, and Grounds teams to ensure an elevated Member and Invited Guest experience. This “global service” approach is a significant element to our collective success, and this position will play an important role in ensuring, and more importantly, modeling a global service standard, attitude and mind-set in all situations. Your daily responsibilities will ensure proactive, prompt, and polite service to Members and Invited Guests, and assist with running the day-to-day operations within the Spa & Salon. We will look at you to take and confirm appointments, complete special requests from Members and Invited Guests, answer questions and concerns, and provide a welcoming and engaging environment within the Spa & Salon. We will also look at you to actively promote the Spa, our treatments, services, and retail products, and provide an orientation to Members and Invited Guests about the services to be performed and/or recommended. Lastly, you will help to ensure that the Locker Room, Gym and relaxation areas are clean, organized and stocked for the flow of in-coming and out-going Members and Invited Guests. Most importantly, you will be the Spa & Salon point of contact whenever the Spa Supervisor is not present. When peak business levels arise, you will be asked to assist our Member Services team with shuttling and assisting Members and Invited Guests as necessary. This position requires use of a motorized golf cart, and you will need to abide by all of the required safety policies and procedures we have in place. Ensuring our Members and Invited Guests are made to feel welcomed while creating a memorable experience during and following their visit is a top priority. We will be looking to you to embrace our already distinctive team environment where accountability for your actions, providing consistency in carrying out your job duties and having an eye for detail is part of your regular workday, and most importantly, how we define success for ourselves, our team and the Club. The Skills You’ll Bring · Highly professional presence, with a focus on thoughtful communications and approach · Ability to focus attention on Member and Invited Guest’s needs, along with the ability to quickly adapt to changing circumstances · Strong passion and commitment to excellence to carry out daily tasks · Strong Interpersonal and critical thinking skills, while fostering a positive and collaborative environment · Ability to work well under pressure and manage multiple priorities in a high-touch environment · Demonstrated ability to build strong relationships, work cohesively as part of a team, and adapt/respond to a variety of communication styles · Experience resolving conflict and finding mutually beneficial solutions · Ability to be highly punctual and work scheduled hours based on business needs · Neat and polished appearance as well as ensuring uniform and personal presence is professional and in accordance with dress standards · Ability to read and visually verify information in a variety of formats · Ability to drive a golf cart and communicate over the radio · Display a high level of self-motivation, accountability, and willingness to do what it takes to get the job done · Demonstrate a high level of confidentiality, honesty, and integrity in all situations · Strong familiarity with Microsoft Office including Outlook, Jonas, and SpaSoft working knowledge is highly desired Education and Experience · Associate or bachelor’s degree, or equivalent experience preferred · 2+ years previous Spa experience within a luxury hospitality setting is required Other · Please note that this position is slated to start mid-August 2026 · This position provides serving support to several outlets within the Spa & Salon: Fitness Center, Yoga Studio, Locker Rooms, and Recovery Services. · This position will be exposed to various working conditions (both inside and outside) · This position also requires the ability to sit, stand, walk, reach, bend, and kneel frequently and for long periods of time · Working hours may include nights, weekends, and holidays · The ability to drive a golf cart and operate a radio is required Pay: $19.00 - $21.00 per hour Benefits: 401(k) 401(k) matching Employee discount Paid time off Retirement plan Work Location: In person