Member Services Attendant

Job Overview Scottsdale National Golf Club is known for providing distinct, memorable, and genuine levels of service to our Members and Invited Guests and we work hard to provide an elevated hospitality approach day-in-and-day-out. We show up each day ready to support one another by fostering an environment of anticipating needs, creating meaningful connections, and challenging ourselves to be better than we were the day before. Our Member Services Attendant role is an important position for our team, and we will look to you to lead by example, set high standards for the department and promote a work environment that doesn’t settle for anything less than producing high quality results. In this position, you will work closely with the Member Services leadership team in a highly collaborative manner to build lasting relationships with Members and Invited Guests and maintain our exceptional service quality. You will have a strong sense of accountability within the department, assume ownership of communication priorities across our collective teams, and reinforce our instilled values with each interaction. In addition, it is expected that you will work closely and collaboratively with our Valet, Spa & Salon, Food and Beverage, Outside Services, Membership/Events, Professional Golf Staff, and Grounds teams to ensure an elevated Member and Invited Guest experience. This “global service” approach is a significant element to our collective success, and this position will play an important role in ensuring, and more importantly, modeling a global service standard, attitude and mind-set in all situations. Your daily responsibilities will ensure proactive, prompt, and polite service to Members and Invited Guests, and assist with creating authentic, bespoke service experiences with each interaction. Your responsibilities will encompass the planning and execution of an array of personalized requests and guest services, working collaboratively with multiple departments including Golf Operations, Food & Beverage, Spa & Salon and Housekeeping. Your duties will include coordinating all Villa reservations inclusive of specialized details and requests, managing the arrival and departure process, inclusive of confirming transportation needs and careful luggage handling. The Member Services team is one of the core operations teams, and you will be expected to be knowledgeable in all aspects of the Club, operations and property, and answering the main phone line and handling and routing general inquiries in an efficient and courteous manner. Additional duties will include arranging dinner reservations, both on-site at one of our dining rooms, and at off-site locations, scheduling services at our on-site Spa & Salon, and will also act as front-line contact and resolution specialist for any special requests. The department is also responsible for circulating daily reporting/property communications and professionally handling any and all inquiries regarding requests for information, directions, and/or situations that may arise. You will be expected to work in strong partnership, with and alongside, other highly motivated teammates and powered by a strong departmental culture built on collaboration and high-level communications. Lastly, this position requires the use of a motorized golf cart, and you will need to abide by all of the required safety policies and procedures we have in place. Ensuring our membership and guests are made to feel welcomed while creating a memorable experience during and following their visit is our top priority. We will be looking to you to embrace our already distinctive team environment where accountability for your actions, providing consistency in carrying out your job duties and having an eye for detail is part of your regular workday, and most importantly, how we define success for ourselves, our team and the Club. The Skills You’ll Bring · Previous tangible problem solving experience, preferably in a luxury hospitality environment. Familiarity with solving situations creatively and in a mutually beneficial manner is strongly desired. · Professional presence, with a focus on thoughtful communications and approach · Ability to focus attention on Member and Invited Guest’s needs, along with the ability to quickly adapt to changing circumstances · Strong interpersonal and critical thinking skills, while fostering a positive and collaborative environment · Strong passion and commitment to excellence to carry out daily tasks · Strong attention to detail, and familiarity working in a precise, high-touch and highly accountable work environment · Must possess strong written and verbal communications, in addition to strong time management and organization skills · Ability to work within a highly collaborative team, and equally effective as an independent contributor · Ability to work well under pressure with a flexible and enthusiastic approach, willingness to manage multiple priorities in an ever-changing environment · Demonstrated ability to build strong relationships, work cohesively as part of a team, and adapt/respond to a variety of communication styles · Ability to be highly punctual and work scheduled hours based on business needs · Neat and polished appearance as well as ensuring uniform and personal presence is professional and in accordance with dress standards · Ability to read and visually verify information in a variety of formats · Ability to drive a golf cart and communicate over the radio · Display a high level of self-motivation, accountability, and willingness to do what it takes to get the job done · Demonstrate a high level of confidentiality, honesty, and integrity in all situations · Strong familiarity with MS Office including Outlook and Teams, experience with a PMS system is required (Jonas familiarity a plus) Education and Experience · Associate or bachelor’s degree, or equivalent experience preferred · 3+ years previous customer service and/or hospitality experience preferably in a luxury hotel, resort or private golf club setting required · Knowledge of Guest Service operations highly desired Other · This position is slated to start mid-August 2026 · This position may assist our Spa & Salon team along with the Valet team in moving/driving Member and Invited Guest vehicles from one location to another as needed · A clean driving record is required; no moving violations are permitted (accident and or/speeding) · This is a hotel operations focused position and work hours may include nights, weekends and holidays · This position will be exposed to various working conditions (both inside and outside) · This position also requires the ability to sit, stand, walk, reach, bend, and kneel frequently and for long periods of time · The ability to drive a golf cart and operate a radio is required Pay: $23.00 - $24.00 per hour Benefits: 401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offRetirement planWork Location: In person