Director of Racquet Sports

Director of Racquet Sports Meadow Lark Country Club, Great Falls MT Department Racquet Sports Reports To General Manager Supervises Racquet Sports Professionals, Instructors, Court Maintenance and Seasonal Staff Employment Status Full Time Year Round FLSA Status Salary Exempt About Meadow Lark Country Club Founded in 1919, Meadow Lark Country Club is one of Montana’s premier private clubs, located along the scenic banks of the Missouri River in Great Falls.

Meadow Lark Country Club offers full-service amenities of a traditional country club, including championship golf, multiple dining outlets, indoor fitness center, outdoor pool, and a vibrant social calendar. The Racquets Department boasts three indoor and four outdoor tennis courts and the membership has a strong desire to engagement through tennis and pickleball. By the Numbers: · Annual Revenue: $6M · Members: 600+ Active. Active racquets players: 90+.

· Racquets Department Employees: 1 FT Assistant Pro, 2 Associate Pros, 6 PT Pro Shop Attendants.

· Racquets Department Budget: $225K

Position Summary The Director of Racquet Sports provides leadership and direction for all racquet sports operations at the Club, including tennis, pickleball, and other related programs. This position develops high quality instructional, competitive, recreational, and social programming for members of all ages and skill levels. The Director oversees employees, facilities, budgets, scheduling, tournaments, merchandise, and member communications while delivering the polished, personalized service expected in a private country club environment.

Essential Duties and ResponsibilitiesProgram Leadership

· Develop, implement, and evaluate a comprehensive racquet sports program for adults and juniors.

· Plan and oversee private lessons, group instruction, clinics, camps, leagues, ladders, tournaments, exhibitions, and social events.

· Create programs for beginners, recreational players, competitive players, families, and junior participants.

· Establish an annual racquet sports calendar coordinated with the Club's overall calendar and operations.

· Monitor participation, member feedback, and industry trends to improve programs and identify new opportunities.

· Promote participation and build a welcoming racquet sports community for members of all ability levels.

· Develop relationships with other clubs, leagues, and professional organizations to support interclub competition and special events.

· Provide private and group instruction as needed.

Staff Leadership · Recruit, interview, train, schedule, supervise, and evaluate racquet sports employees. · Establish clear performance, service, safety, and professional conduct expectations.

· Provide ongoing coaching, feedback, and professional development for employees.

· Ensure instructors use appropriate teaching methods and provide consistent, high quality member experiences.

· Review and approve employee schedules, lesson assignments, time records, and payroll information according to Club procedures.

· Address employee performance or conduct concerns promptly and consistently in coordination with the General Manager and Human Resources.

· Ensure adequate staffing for daily operations, lessons, tournaments, and special events.

Member Service · Build positive professional relationships with members, families, guests, and Club leadership. · Maintain an active presence on the courts and throughout the racquet sports facilities.

· Respond promptly and professionally to member questions, requests, and concerns.

· Assist members with selecting appropriate lessons, clinics, leagues, and competitive opportunities.

· Enforce Club rules, reservation policies, dress standards, and court etiquette courteously and consistently.

· Maintain appropriate professional boundaries with members and junior participants.

· Protect the confidentiality and privacy of Club members and Club business.

· Coordinate with other Club departments to provide a consistent and seamless member experience.

Financial and Administrative Responsibilities

· Develop and manage annual operating and capital budgets in coordination with the General Manager.

· Monitor revenue, expenses, payroll, lesson income, merchandise sales, and program profitability.

· Recommend pricing for lessons, clinics, camps, tournaments, merchandise, and special events.

· Ensure lesson fees, program charges, guest fees, and merchandise transactions are recorded accurately and promptly.

· Review financial performance and adjust programs, staffing, and expenses as appropriate.

· Maintain accurate employee, lesson, attendance, inventory, and participation records.

· Prepare operational and financial reports as requested by Club management.

· Approve purchases within established budget and authorization guidelines.

· Assist with long range planning for racquet sports facilities, equipment, and programming.

Facility and Equipment Oversight · Oversee the condition, cleanliness, safety, and appearance of courts, viewing areas, storage spaces, and related facilities. · Coordinate court preparation, maintenance, repairs, and seasonal opening and closing procedures.

· Conduct routine facility inspections and promptly address or report safety and maintenance concerns.

· Develop and enforce procedures for inclement weather, court closures, emergencies, and facility use.

· Purchase, maintain, and control racquet sports equipment, teaching aids, supplies, and merchandise.

· Manage inventory levels and conduct periodic inventory counts.

· Coordinate facility projects and capital improvements with the General Manager and maintenance staff.

Communication and Promotion · Prepare program calendars, event information, newsletters, email announcements, and other member communications. · Maintain current and accurate racquet sports information on Club communication platforms.

· Promote lessons, leagues, tournaments, camps, and social events appropriately.

· Communicate schedules, court closures, policy changes, and event information in a timely manner.

· Attend committee meetings, management meetings, staff meetings, and Club events as required.

· Provide professional guidance to the Racquet Sports Committee when applicable.

Safety and Compliance · Establish and enforce safe operating and instructional practices. · Ensure employees understand emergency, incident reporting, and severe weather procedures.

· Maintain current emergency contact and participant information as required.

· Promptly document accidents, injuries, member concerns, and unusual incidents.

· Ensure appropriate supervision and professional boundaries for junior programs.

· Follow all Club policies and applicable employment, safety, and operational requirements.

· Perform other duties as assigned.

Qualifications · High school diploma required; bachelor's degree in sports management, recreation, physical education, hospitality, business administration, or a related field, or a combination of education and experience. · At least five years of progressively responsible racquet sports experience preferred.

· Previous supervisory or department leadership experience required.

· Experience in a private country club, resort, or comparable member service environment strongly preferred.

· Advanced tennis playing and instructional ability required; knowledge of pickleball and other racquet sports preferred.

· Current USPTA or PTR certification required or must be obtained within a timeframe established by the Club; pickleball certification such as PPR preferred.

· 4.5 Ratings for tennis and pickleball.

· Current CPR, AED, and first aid certification required or must be obtained within a timeframe established by the Club.

· Knowledge of racquet sports rules, instructional techniques, tournament administration, equipment, and court maintenance.

· Demonstrated ability to develop programs, manage budgets, supervise employees, and deliver exceptional member service.

· Strong leadership, communication, organizational, and conflict resolution skills.

· Proficiency with scheduling, point of sale, member management, and standard office software.

· Ability to maintain discretion and handle confidential information appropriately.

· Successful completion of any background screening required by the Club.

Scheduling Requirements This position requires a flexible schedule based on Club operations and member needs. Early mornings, evenings, weekends, holidays, tournaments, and special events may be required. Work hours may vary depending on weather, seasonal operations, program schedules, and member demand. Physical Requirements The employee must be able to:

· Stand, walk, run, bend, reach, and demonstrate racquet sports movements for extended periods.

· Repeatedly swing a racquet, feed balls, and participate in on court instruction.

· Lift and carry equipment and supplies weighing up to 40 pounds.

· Work indoors and outdoors in varying weather conditions, including heat, sun, wind, and moderate cold.

· Move throughout the Club's racquet sports facilities and inspect courts and surrounding areas.

· Maintain the stamina and mobility necessary to provide instruction and supervise programs safely.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Professional Standards The Director of Racquet Sports must maintain a clean, neat, and professional appearance consistent with the Club's dress and grooming standards. The position requires sound judgment, discretion, dependability, accountability, and a commitment to exceptional member service.

Disclaimer This job description describes the general nature and level of work expected of the position. It is not intended to include every responsibility, duty, or qualification. Management may modify job duties or assign additional responsibilities based on the operational needs of the Club. Pay: $50,800.00 - $61,200.00 per year

Benefits

Health insurance Paid time off Professional development assistance Retirement plan

Work Location: In person