COO & General Manager

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COO & General Manager

Full Time On Site Bellaire, MI, US

2 days ago Requisition ID: 1149

SHANTY CREEK RESORTS MISSION

Shanty Creek Resort is committed to providing our guests with a unique Northern Michigan vacation experience. Our friendly, caring staff welcomes guests with exceptional service and genuine hospitality. We believe that honest, long-lasting relationships with our guests, employees, neighbors, and surrounding environment allow us to grow and strengthen our business.

Department: Administration:

Location: Village of Bellaire, Antrim County, Michigan (“Up North”) Shanty Creek Resort is a Four-Season Ski and Golf Resort encompassed within four villages over 2,000 acres: Lakeview/Summit, Schuss Mountain, Cedar River, and Hawks Eye.

Job Title: Chief Operating Officer (“COO”) / General Manager Reports To: Ownership

Supervises: Senior Leadership Team and, through department leaders, all Shanty Creek Resort employees (140 to 360 seasonal employee count)

Salary: commensurate with experience, with performance based bonus structure.

POSITION SUMMARY:

The Chief Operating Officer/General Manager is responsible for the overall leadership, operational performance, financial health, and strategic execution of Shanty Creek Resorts, with full P&L accountability for the resort enterprise.

Reporting directly to Ownership, this position provides executive leadership across Shanty Creek Resorts' four-season operations, including lodging, ski and snow operations, golf, food and beverage, events, facilities, and related resort businesses, and ensures that departments operate in alignment with established business objectives, financial expectations, guest-service standards, and organizational values.

The COO/General Manager works through the Senior Leadership Team (“SLT”) and department leaders to establish priorities, develop and execute operating plans, manage financial performance, support leaders, maintain effective organizational systems, manage risk, and promote a culture of accountability, collaboration, service, and continuous improvement. Working within strategic direction and budgets approved by Ownership, the COO/General Manager is expected to exercise appropriate independent operating authority and timely decision-making.

This position serves as the primary representative of Shanty Creek Resorts to employees, guests, property owners, community partners, vendors, industry organizations, and other key stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strategic Leadership:

Partner with Ownership to establish short- and long-term business objectives, strategic priorities, operating plans, organizational goals, and measurable financial and operating targets.Translate Ownership's strategic direction into clear operational priorities and measurable objectives for the Executive Leadership Team.Evaluate business conditions, operational performance, guest trends, market conditions, and organizational needs and recommend changes when appropriate.Lead implementation of major organizational initiatives, projects, policies, and operating strategies.Provide executive leadership for major capital projects and resort reinvestment initiatives, including prioritization, budgeting, scheduling, disruption management, and coordination with Ownership, department leaders, contractors, consultants, and other outside professionals.Maintain a forward-looking approach to resort operations, identifying opportunities for growth, efficiency, service improvement, and long-term sustainability.Operational Leadership:

Provide executive oversight of resort operations across all properties, departments, and business units.Establish expectations for effective, consistent, and efficient operations throughout the organization.Ensure operating policies, procedures, and organizational standards are effectively communicated and implemented.Collaborate with executive and department leaders to identify operational challenges and develop practical solutions.Promote coordination and communication between departments to improve efficiency and the guest and employee experience.This is an active operating leadership role requiring regular engagement across the resort, particularly during peak periods and significant operating conditions.

Therefore, it is critical that the COO/GM maintains a visible, hands‑on presence throughout resort operations and remain knowledgeable about conditions affecting employees, guests, facilities, and business performance.Ensure appropriate leadership coverage and operational preparednes