General Manager/COO

General Manager / Chief Operating Officer (GM/COO) Green Valley Country Club Lafayette Hill, Pennsylvania About Green Valley Country Club Founded in 1919, Green Valley Country Club is a premier, member-owned private club situated on 182 picturesque acres in Montgomery County, Pennsylvania. Serving approximately 500 member families, the Club is known for its welcoming family atmosphere, exceptional member service, championship golf, outstanding racquet sports, outdoor swimming pool, vibrant social calendar, and outstanding dining experiences. Green Valley operates under the Club Management Association of America (CMAA) General Manager/Chief Operating Officer model. The Club features a William Flynn-designed, par-71 golf course regarded as one of the Philadelphia region's hidden gems, along with one of the East Coast's most comprehensive racquet sports programs, including tennis, pickleball, and padel. The clubhouse, originally constructed in 1993, has been extensively renovated over the past decade. The Club is seeking a seasoned club executive to succeed its long-tenured General Manager, who will retire at the end of the year but will remain involved in a consulting capacity during the transition period to support continuity and onboarding. The golf shop is independently owned and operated by the Head Golf Professional, requiring a collaborative partnership between the GM/COO and the Golf Professional to ensure an exceptional overall golf experience for the membership. Club Profile Founded: 1919 Membership: Approximately 500 Member Families Average Member Age: 48 Ownership: Member-Owned Annual Operating Revenue: $8.5 Million Annual Dues Revenue: $4.05 Million Annual Food Revenue: $1.7 Million Annual Beverage Revenue: $577,000 Campus: 182 Acres Clubhouse: Originally constructed in 1993 and extensively renovated Position Summary The General Manager/Chief Operating Officer serves as the Club's chief executive and is responsible for the overall leadership, administration, financial performance, and day-to-day operations of Green Valley Country Club. Reporting directly to the Club President and the Board of Directors, the GM/COO provides strategic leadership, fosters an exceptional member experience, and maintains the Club's traditions, culture, and financial strength. The successful candidate will be an approachable, visible leader who embraces member engagement, develops employees, drives operational excellence, and works collaboratively with the Board, committees, and department leaders to position Green Valley for continued success. Reporting Relationships Reports To Club President Board of Directors Direct Reports Assistant General Manager / Clubhouse Manager Controller Director of Facilities Director of Human Resources Director of Membership Golf Course Superintendent Head Golf & Racquets Professional Primary Responsibilities The General Manager/Chief Operating Officer will: Leadership & Governance Serve as the chief executive officer responsible for all Club operations. Advise the Board of Directors on strategic planning, industry trends, capital investments, and operational initiatives. Implement Board policies while ensuring consistent execution throughout the organization. Prepare reports, recommendations, financial analyses, and presentations for the Board and committees. Attend Board, Executive Committee, and committee meetings. Serve as the primary liaison between the Board and Club management. Member Experience Maintain a highly visible presence throughout the Club. Develop meaningful relationships with members and their families. Foster a culture of hospitality and personalized service. Respond professionally and promptly to member concerns. Ensure exceptional experiences across all Club amenities, events, dining, and recreational offerings. Operations Provide executive oversight for Clubhouse Operations Food & Beverage Golf Operations Racquet Sports (Tennis, Pickleball & Padel) Outdoor Swimming Pool Golf Course Maintenance Facilities Maintenance Member Services Private Events Social Programming Work collaboratively with the Head Golf Professional regarding golf operations while recognizing the independently owned and operated golf shop. Financial Management Develop and administer annual operating and capital budgets. Maintain strong financial controls and reporting systems. Monitor monthly financial performance and recommend corrective actions when necessary. Protect Club assets through sound fiscal management. Oversee purchasing, contracts, insurance, and vendor relationships. Lead long-range capital planning. Human Resources Recruit, develop, mentor, and retain outstanding employees. Promote a culture of professionalism, accountability, teamwork, and service excellence. Establish performance expectations and evaluation processes. Support employee training and professional development. Partner with Human Resources to maintain fair and consistent employment practices. Facilities & Capital Projects Ensure all Club facilities are maintained to the highest standards. Oversee preventive maintenance programs. Manage capital improvement projects from planning through completion. Protect and enhance the Club's physical assets and long-term infrastructure. Risk Management Ensure compliance with all federal, state, and local regulations. Maintain emergency preparedness and crisis management procedures. Oversee workplace safety, sanitation, security, and risk management initiatives. Professional Qualifications The successful candidate will possess: Bachelor’s degree in hospitality management, Business Administration, or a related field preferred. Seven to ten years of progressive executive leadership experience in private clubs or luxury hospitality. Previous experience as a General Manager, Chief Operating Officer, Assistant General Manager, or Clubhouse Manager. Demonstrated success managing multi-million-dollar operating budgets. Experience leading significant capital improvement projects. Experience working successfully with volunteer Boards and committees. Active CMAA membership is preferred. Certified Club Manager (CCM) designation preferred or the ability to obtain certification. Leadership Competencies The successful candidate will demonstrate: Strategic thinking Financial acumen Operational excellence Exceptional communication skills Member-first leadership Team building and staff development Emotional intelligence Integrity and accountability Sound judgment Conflict resolution skills Change management Collaboration Innovation Professional presence Personal Characteristics The ideal candidate is: A visible and engaged leader Highly approachable and member-focused Honest, ethical, and trustworthy Confident without ego Calm under pressure Collaborative and inclusive Decisive and solutions-oriented Passionate about hospitality and private club management Committed to continuous improvement and organizational excellence Start Date Target Start Date November 1. Compensation Green Valley Country Club offers a highly competitive compensation package commensurate with qualifications and experience, including salary, performance incentives, and comprehensive benefits. Application Process Qualified candidates are encouraged to submit a cover letter and résumé outlining their leadership experience, accomplishments, and interest in joining Green Valley Country Club to Harry Ginther at harry.ginther@greenvalleycc.org. Green Valley Country Club is an Equal Opportunity Employer and is committed to fostering an inclusive and respectful workplace. Pay: From $175,000.00 per year Benefits 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance Work Location: In person