Streamsong Golf Resort
Streamsong, FL 33834, USA Description The Head Golf Pro is instrumental in developing and/or implementing strategies, golf events and golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace.
The Head Golf
Pro oversees all golf shop and outside services operations and is responsible for ensuring that all guests receive outstanding customer service, which meets or exceeds their expectations. Additionally, he/she is accountable for achieving budgeted financial goals relative to the operations for which he/she is responsible.
Essential Functions: Implement applicable Company operating, human resources, and safety policies and procedures pertaining to the golf shop and outside services groups. Plan and schedule work duties of department personnel. Monitor performance to ensure customer service standards and productivity goals are achieved.
Keep overtime hours to a minimum. Oversee daily operating activities including opening, closing and securing the golf shop and storage buildings; managing daily cash flow to ensure cash/credit card charges balance with sales receipts; monitoring staff interaction with guests to ensure proper customer service; maintaining clean, presentable and fully stocked merchandise displays; ensuring that the golf shop, storage areas, cart shed, and grounds are maintained to applicable appearance standards. Assist in the preparation and implementation of operating and capital budgets.
Provide assistance with financial forecasts and analyzing budget variances. Oversee merchandising operations including ensuring that merchandise orders are recorded with proper quantities and prices and participating in monthly inventories. Be fully knowledgeable of golf shop merchandise, participate in selling merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
Design and implement sales incentive programs for golf shop staff. Monitor