About the Role
## Director of Golf & Club Operations — Zapotal Golf & Beach Club, Costa Rica
We are seeking a Director of Golf & Club Operations to oversee and lead the daily operations of the Club and to ensure that every aspect of the member, guest, and employee experience reflects the highest standards established by Discovery Land Company and Zapotal Golf & Beach Club. This role combines strategic leadership in Golf and Club operations and requires someone who can make sure all areas of the Club operate efficiently, within budget, and in full compliance with company policies and local regulations.
In this position you will oversee and manage all golf-related departments, including the golf shop, golf range, caddie services, golf car fleet, and tournament operations. You will supervise, train, and mentor the Head Golf Professional and the golf operations team, develop and maintain operational procedures and training programs, and enforce golf course rules and policies to maintain the integrity of play and course conditions. You will coordinate and promote golf tournaments, clinics, player development programs, and special events for members and guests while maintaining a profitable retail operation aligned with member demographics and the Club’s luxury brand standards.
You will support the VP of Operations in the daily oversight of all Club operations, develop and enforce policies, procedures, and standard operating guidelines for all operational departments, and monitor operational costs, budgets, and forecasts to ensure fiscal responsibility and accuracy. The role includes participation in strategic planning and capital improvement initiatives, coordination of cross-departmental communication, and serving as a primary liaison between the membership and Club management.
Minimum 8–10 years of progressive leadership experience in golf or hospitality operations, preferably within a luxury private club or resort environment. PGA membership in good standing, or an equivalent professional qualification, strongly preferred. Proven experience managing multi-department operations with a focus on financial accountability and service quality is required. You should have a strong understanding of golf operations, agronomy collaboration, and member engagement, and be proficient in Jonas, TEI, MS Office Suite, and budgeting systems. Excellent communication and interpersonal skills are important; bilingual (English/Spanish) preferred. Demonstrated ability to develop and manage teams effectively while maintaining a high level of motivation and performance is expected.
Demonstrates integrity, professionalism, and discretion at all times. We expect a commitment to creating an inclusive, service-driven culture focused on excellence, a strong leadership presence with a hands-on management approach, and a proactive problem-solver who remains calm under pressure. You will lead by example, foster a positive and professional workplace culture that aligns with DLC´s values and philosophy, supervise department heads, promote internal growth and mentorship, and conduct regular staff meetings to align priorities and review performance. Any other task assigned to ensure the goal of the project and DLC.
You must have a Bachelor’s Degree in Business Administration, Hospitality Management, or related field required. Advanced certifications in golf management, leadership, or club operations are a plus.
Ability to work long hours, including evenings, weekends, and holidays as required. Frequent walking, standing, and outdoor activity across varied terrain and weather conditions. Occasional lifting of objects up to 25 lbs. Regular use of computers and office equipment for administrative duties. Ability to safely operate golf carts and vehicles within Club property.
Zapotal Golf & Beach Club is located on the North Pacific shore of Costa Rica in the heart of the Gold Coast. For more information about our club, please visit: https://zapotalbeachclub.com/ About Discovery Land Company: Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts worldwide. For more information about our company, please visit: http://www.discoverylandco.com.